All Products Support Forum

So because of the name change, I am prompted to ask "do I even have an account?" The fact that I am able to even ask you this question must mean that I do. I have been using Firefox and Thunderbird for years and never new that it / they needed or came with an account. So I apparently have an account. Now what? What can or should I do with it? Paul Conaway [removed email]

I have my downloads set to to save file but a save prompt still pops asking what where etc to save.

I have redundantly troobleshooted start over old new, uninstall re install etc but nothing seems to fix it.

If I have many tabs open, and pull one away, instead of the previous tab saying in focus, it clicks to a different tab.

If I have 5 tabs open:

1. Tab1
2. Tab 2
3. Tab 3
4. Tab 4
5. Tab 5

I'm focused on Tab 3. If I pull Tab 5 away, it snaps me into Tab 4 even though I was previously on a different tab.

I think this isn't a bug but not desired?

Dear Community,

I try to open "weverse.io" but it doesn´t work... I can open weverse.io/account, m.weverse.io/bts/artistpedia and weverseshop.io/ but not the official website. And I don´t know what else to do. I´ve uninstalled Firefox and downloaded it again, i´ve deleted cookies, cache, DNS cache and other delateable things, checked my security system and deactivated ghostery... I´ve got the same problem with edge and chrome. The browser from Avira works... I don´t understand why it doesn´t work with firefox anymore. Edge tells me "Hmmm...this website is not available right now. The connection appears to have been disconnected from weverse.io." Maybe that´s helpfull... Does anybody have an idea what I can do?

Thank you :)

New to me Surface3 pro tablet. Have FF on my desktop, want it on the tablet and synced with the desktop. Download and install were fine up until i went to log in on the tablet. I mis spelled the email address and did not notice until the codes never arrived. I cant find a way to get FF to "forget" what i entered. I uninstalled hoping that would do it and deleted the FF old data file it saved on the screen, but no matter what i do it keeps coming back to the old misspelled entry and does not let me log out or change it. What to do! Tablet is running W10 Pro Send this from my desktop also running W10Pro

Websites and their pages slow way down when I have Malwarebytes Browser Guard turned on. This only started a couple of months ago, I had no problems before then. Could this be an issue with the Malwarebytes browser guard or a Firefox update? Thanks for any help you can be, Larry

When I select an item in an amazon page I get script that is overlay on the page. In my cart i get this message ML Parsing Error: junk after document element Location: https://www.amazon.com/Phlizon-Spectrum-Upgraded-Dimmable-Seeding/product-reviews/B08GCKPBSQ Line Number 20, Column 1:<link rel="stylesheet" href="https://images-na.ssl-images-amazon.com/images/I/21Yr8ohNIxL.css?AUIClients/QuantitySelectorAssets" /> ^

There is an organizational website https://www.ura.go.ug/ After login, it presents the Image below, yet my Mozilla Firefox Browser is up-to-date. I do not get the same messages when I use other browsers like Chrome or Ms Edge. This has been like this ever since the updates beyond Firefox version 78.

You can email me directly on email rndinyenka@gmail.com

Hello So to make long story short, since last 3 updates to Firefox i cant log in to my online bak account ,and yeah i can log to it on Chrome, windows shit show browser... so well .. can You fix it ? Or shall i just switch browser ? As everything have been working fine before, and i have been happy using You www browser till now...acctualy till i install Firefox update :P

Please save me advices like : - did you try reset you PC ? - did you delete you cookies ? - did you reinstall you windows 7/10/11 - did you clean you keyboard - what's it's you PC hardware condition ? - did You take shower today ? - did you check what's You gender ? - did you reinstall Firefox ?

Please answer me , or be gone

Thank You

.....

My att.net account was deleted when I created Mozilla account. Can you please tell me how to fix this issue? Thank you, Mary B Bowen

When I try to watch a movie (on website flixhq.to) it gives me error code 232011 and then i change the server my subtitles don't work. I tried different websites but the same thing happens. I've done all the troubleshoot methods possible. I only have this problem on my laptop, when i use this website on my phone it works properly. I've never had a problem with this website before ,this all started beginning of this month. Someone please help me fix this!

When a playlist is loaded and played on YouTube, the next video in the playlist should automatically start playing once the current video reaches its end. This feature is commonly known as autoplay. However, I couldn't get it to work consistently. When the current video is finished, next video is loaded normally but where it should automatically play it doesn't.

I have tried below to address this issue:

• Autoplay next video works in safe mode.
• "allow audio and video" in autoplay permissions in https://support.mozilla.org/en-US/kb/block-autoplay doesn't help
• I have also set media.block-autoplay-until-in-foreground preference to false in about:config but didn't help
• I have tried uninstalling all extensions and it didn't help
• Tried logging out of youtube, but this didn't seem to help with the issue.
• Tried "Clear startup cache" in "more troubleshooting information" menu, didn't help
• Tried "Refresh Firefox" which didn't help

Thank you.

www.wm.com

Page works in Chrome, and other Chromium browsers, but when loaded in Firefox it does a constant refresh/reload, and never fully loads. Happens in both Windows and Android.

The Problem With google docs open in Firefox safe mode (so no extensions) after a fresh reset, with default settings, at 100% zoom, with the font settings having no minimal font size, with the cache cleared, reopened and refreshed multiple times, the spacing of the document is still different on Firefox than it is in both Chrome and Edge.

The page setup is Letter (8.5 / 11) for all 3 browsers using the same margins and the same document with the same settings. Once I attempt to print the google doc in Firefox, the pdf shown has the correct spacing, similar to one shown in both Chrome and Edge. The print and font settings in all 3 browsers are the default.

I'm pretty tech savvy and with a few hours of searching using DuckDuckGo and debugging, this issue hasn't been resolved. You can assume I've tried everything on the 1st page of searching the web for a solution. I cannot share the document as it's a product design document.

Do you know what's going on? This seems to be a problem exclusive to Firefox.

Some Details Windows 10 Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz Installed RAM 16.0 GB System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Windows and All Drivers Are Up to Date I don't have any viruses. Google Document is 45 pages long. It's a long document but the problem occurs within the 1st 10 pages. The entire document uses the Lora font, which comes with google docs by default. I even tried installing the front directly from google onto my PC and that didn't help.

I was trying to login onto a new browser, but it said my password was wrong. I tried again a few times and it still said it was wrong. So I tried resetting the password using my recovery code, but it also says my recovery codes are wrong. I have never used my recovery codes on this account, what can I do? I don't want to lose my bookmarks and this account has all my passwords on it. I have the account tied to my google acc, but I don't have that sign in option on my other browser. What can I do?

Yep sound strange but as I am scrolling a button disappears (aka a graphic css component?) and sometimes boxes show on clicks or hovers.

Not doing it with 2 other browsers, I am sure its doing since last upgrade for last few weeks. Turned off graphic acceleration.

The image shows the button, as I scroll it appears and disappears - if I stop on a certain place it has gone.

Boxes sometimes light, or dark ...

I have run a check on graphics card, no issues I can see with my gpu/cpu I can see.