All Products Support Forum

Issue 1: Why does Mozilla heat up so fast even though my device has no problems at all, and when will it be fixed? Because I've used Edge before, and it works very well and consumes little of my device resources. Issue 2 After the last update of Mozilla version 127.0.1, the use of in private mode became more difficult to use, and with my habit of keeping tabs open in private mode for a long time, sometimes up to 3 months. And I'd like to know when Mozilla will make it better for people who like to use it privately, because I don't like to use general mode, it's like there's constant surveillance for Mozilla users, and there are also cookies, so I don't like these and use them in privacy mode all the time I surf the web.And why is it harder for me to use it in In private mode? I have a hard time adjusting the buttons. I don't like the button that comes in place of the homepage button.

I've seen too many threads about this issue. This has been around for four years straight. No one ever managed to solve this problem and developers didn't care either. I've tried everything I've found so far: 1. Force sync on Android after sync on Desktop; 2. Disconnect and reconnect everything; 3. Uninstall and install again Firefox on both devices; 4. Clear data on both devices; 5. Login in different ways (e-mail, qr code, etc.); 6. Turn off one device, sync and turn on later; 7. Disconnect all other devices that isn't related with this problem; 8. Activate and deactivate 2 Factor login; Anyways, this sync feature doesn't seem to work at all. Almost all threads ended up abandoned, just like the app itself. Do anyone ever found a reliable solution for this?

Firefox for Android gets frozen when using it to open large PDF files. I have been meaning to change my default PDF viewer app, but once Firefox has been set as the default PDF viewer for Android, there will no way to change this default; as Firefox default's don't have the option to be deleted through Android's App Info menu.

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Regards Dr. Yasser Eltouny

Hello,

is there a field planned for firefox focus where you can enter the autocomplete url for search engines? It just says my search engine doesnt support autocompletion, but there's an official link by kagi itself, just nowhere to put it. https://kagi.com/api/autosuggest?q=%s

What steps can I take to troubleshoot and resolve issues with loading an entertainment site on Mozilla Firefox, such as videos not playing, pages not loading correctly, or other site functionality not working as expected?"

I need to export passwords from Android Firefox. I know this functionality exists in the desktop version, but I do not have access to a desktop. I cannot find the same function in the Android version.

So my account have not to pray another video my video is import so please help me I need to pray another video I'm not to see your video my question how I came to pray another video how can to get another video it's my question thanks

Hi, I have a problem with some websites that are using Arabic language "only", these websites required mobile number to login and mobile number is "ten digits" once I entered 9 digits it is in "English" but once I entered the "tenth number" it goes to "Arabic numerical" and the website is refusing to login during to "uncurrect" numbers. Screen shots attached.

Request solution is to make these in "English numerical not Arabic". Keep in mind this issue is also applicable to the PC version and need to be fixed.

Thanks

Hi. I can't watch a video on any website after updating my android app to v.(126.0 I think) because it plays Stuttery and laggy. I don't have much tab open, mainly 2 or 3 and incognito mode doesn't makes any difference. Still videos play laggy as if it's on low fps. The recent update to v126.0.1 didn't fix it either. My phone is galaxy s21 ultra if it matters.