Websites say cookies are blocked - Unblock them
Revision Information
- Revision id: 189568
- Created:
- Creator: AliceWyman
- Comment: updated for fx70
- Reviewed: Yes
- Reviewed:
- Reviewed by: AliceWyman
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: AliceWyman
Revision Source
Revision Content
This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see Cookies - Information that websites store on your computer.
Table of Contents
Check cookie settings
Firefox can be set to not accept cookies. To turn on cookies:
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Select the
- Make sure Accept cookies and site data from websites (recommended) is selected.
- Make sure Accept third-party cookies and site data is set to Always.
- Disabling third party cookies can cause problems with some websites. Always accept third party cookies to rule it out as a cause for your problem.
- Click .
- Make sure the site you're trying to access isn't listed.
- If it is listed, click on its entry, then click .
- Close the page. Any changes you've made will automatically be saved.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Select the
- Make sure Accept cookies and site data is selected.
- Click .
- Make sure the site you're trying to access isn't listed.
- If it is listed, click on its entry, then click .
- Close the page. Any changes you've made will automatically be saved.
- Click the menu button The image "fx57menu" does not exist. and select Content Blocking, which includes cookies.
- If is selected, this is the default setting and cookies are enabled.
- If is selected, either choose to accept all cookies or switch to and make sure that cookies are not blocked.
- If is selected, make sure that Cookies is not check marked.
. The panel of Firefox Settings
will open. This is where you can view your settings for - Close the page. Any changes you've made will automatically be saved.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Select the Enhanced Tracking Protection, which includes cookies.
- If Trackers and scripts Firefox blocks in Enhanced Tracking Protection. is selected, this is the default setting and, except for trackers, all cookies are enabled. For more information, see
- If is selected, either choose or switch to .
- If is selected, either uncheck Cookies (this will allow all cookies) or select the setting to only block Cross-site and social media trackers.
panel. This is where you can view your settings for - Close the page. Any changes you've made will automatically be saved.
Check sites that are blocked from setting cookies
- The template "Optionspreferences" does not exist or has no approved revision.
- Select the
- Click
- The Exceptions - Cookies and Site Data dialog box that opens will show you which sites you have blocked from storing cookies.
.
- Make sure the site you're trying to access isn't listed.
- If it is listed, click on its entry, then click .
- Close the page. Any changes you've made will automatically be saved.
Clear history for that site
The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:
- Click the menu button to open the menu panel. Click and then click the bar at the bottom to open the Library window.
- Search for the website you want to remove from your history by typing its name in the Search History field in the top-right corner and then pressing EnterReturn.
- Then, in the search results, right-clickhold down the Ctrl key while you click on the site you want to remove, and select .All history items (browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images, pop-ups) for that site will be removed.
- Finally, close the Library window.
Clear all cookies and the cache
If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:
- Click the menu button to open the menu panel.
- Click and select
- In the Time Range to clear: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
- Click .
Based on information from Websites report cookies are disabled (mozillaZine KB)