Troubleshoot Mode Thunderbird
Revision Information
- Revision id: 56613
- Created:
- Creator: ideato
- Comment: straighten the NOTES
- Reviewed: Yes
- Reviewed:
- Reviewed by: rtanglao
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: user917725
Revision Source
Revision Content
Safe Mode is a special Thunderbird execution mode that can be used to troubleshoot issues in Thunderbird. In Safe Mode, you can reset some settings or disable add-ons that might be the source of problems. By comparing Thunderbird behavior in normal mode to its behavior in Safe Mode, you find that problems are being caused by a specific add-on.
Note: Windows users may be familiar with a Safe Mode for Windows. Thunderbird Safe Mode has no relation to Windows Safe Mode.
Note: In Thunderbird versions prior to 5, there was a shortcut on the Windows start menu for Thunderbird Safe Mode. As of Thunderbird 5 this item has been removed, and replaced with a Restart with Add-ons Disabled entry on the help menu.
Table of Contents
How to start Thunderbird in Safe Mode
- If Thunderbird is not running: Start Thunderbird in Safe Mode by holding down the shift key while starting the application.holding down the option key while starting the application.going to your Terminal and running:
thunderbird -safe-mode
You may need to specify the Thunderbird installation path (e.g. /usr/lib/thunderbird).
If Thunderbird is already running: At the top of the Thunderbird window, click the menu, and select the menu item and then click the button in the dialog box. - The Thunderbird Safe Mode dialog opens:
- Click on the button to finish.
Confirming that Safe Mode is activated
To confirm that Thunderbird is running in safe mode, click the
menu and then click and . Above your list of Add-ons, there will be a banner displayed stating that Thunderbird is in Safe Mode.Exiting Safe Mode
- Close down Thunderbird completely: On the menu bar, click the menu, and select the menu item.
- Start Thunderbird as you normally would.
- Close down Thunderbird completely: At the top of the Thunderbird window, click the menu, and select the menu item.
- Start Thunderbird as you normally would.
If Thunderbird keeps starting in Safe Mode see Thunderbird is stuck in Safe Mode.
Based on information from Safe mode (mozillaZine KB)