Rate your Firefox experience, surveys and out of date messages (Heartbeat)

Revision Information
  • Revision id: 166942
  • Created:
  • Creator: George Atkins
  • Comment: Revising title to “Rate or update your Firefox experience (Heartbeat)”
  • Reviewed: No
  • Ready for localization: No
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Revision Content

Mozilla is working hard to improve Firefox and we need your help to make this happen. As you use Firefox, you may see a Heartbeat notification below the toolbar. The Heartbeat lets you rate your experience and will alert you when Firefox is very out of date. We also use it to send surveys on Mozilla products, the Internet or current events relevant to users. Your feedback gives us a real-time understanding of your needs so we can act on them quickly.

Please Rate Firefox prompt

The "Please Rate Firefox" prompt will show up for a small sample of users. If you see this prompt, simply select a star rating and Firefox will report it back to Mozilla.

heartbeat

After you rate Firefox, a new tab will open with additional resources for common issues and new features so you can get help right away.

Out of date message

If you start Firefox and see a notification bar with a Heartbeat HeartbeatIcon icon, the message Your Firefox is critically out of date. An update is required to stay secure and an Update Now button, you should click Update Now to download and install the most recent Firefox version.
Heartbeat-Fx55CriticalUpdatePrompt
This message is shown when an outdated version of Firefox causes a serious security risk.

Opting out

You can change your settings if you prefer never to see these prompts or messages:

  1. Type about:config in the address bar and press EnterReturn.
    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
  2. Find the preference browser.selfsupport.url and double-click on it.
  3. Delete the value (leave it blank), and click OK.
  1. Type about:config in the address bar and press EnterReturn.
    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
  2. Find the preference extensions.shield-recipe-client.enabled.
  3. Set the value of the preference to false by double clicking on it.
  1. Type about:config in the address bar and press EnterReturn.
    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
  2. Find the preference app.normandy.enabled.
  3. Set the value of the preference to false by double clicking on it.

What happens with my feedback?

Your feedback is aggregated and reported back to the teams responsible for developing and improving Firefox. Your feedback will be used to develop new features and fix issues in upcoming releases.

How else can I improve Firefox?

  • Report issues through Bugzilla.
  • Share feedback about Firefox through Input. Please mention heartbeat in your comment.