Joining public WiFi while on Mozilla VPN

Revision Information
  • Revision id: 217289
  • Created:
  • Creator: Fabi
  • Comment: Linked to captive portal detection
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Fabi.L
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: Fabi.L
Revision Source
Revision Content

When you connect your device to a public WiFi network (like at an airport or cafe) you will usually see a web page asking you to agree to certain terms and conditions before you connect to the internet. This web page is called a captive portal.

The captive portal may not appear when Mozilla VPN is on and you have joined the WiFi network. In this case, turning VPN off should allow you to see the captive portal. Just remember to turn VPN back on once you’ve connected to the Internet.

To see the captive portal - Turn VPN off

  1. Open Mozilla VPN and tap the switch to turn it off. When the switch turns grey, the VPN is off.
  2. Connect to the Internet.

After connecting to Internet - Turn VPN on

Once you’ve successfully connected to Internet, turn Mozilla VPN on to protect your connection.

  1. Open Mozilla VPN and tap the switch to turn it on (it will turn green when it’s on.)
  2. Browse the Web or connect to apps knowing your connection is protected.