In this article, you will learn about official support channels for Mozilla products and how you can contribute to Mozilla Support. __TOC__ =Official channels= Mozilla Support is optimized for self-service. However, when users are not able to find answers from the Knowledge Base articles, they can reach out to the following official support channels: {| |'''Product name''' |'''Forum support''' |'''Direct support''' |'''Twitter support''' |'''App Store support''' | |- |Firefox desktop |[https://support.mozilla.org/questions/new/desktop/form ✓] |No |Yes. Via [https://twitter.com/FirefoxSupport @FirefoxSupport] |Microsoft store (partial support) |- |Firefox enterprise |[https://support.mozilla.org/questions/new/firefox-enterprise/form ✓] |No |No |No |- |Firefox for Android |[https://support.mozilla.org/questions/new/mobile/form ✓] |No |Yes. Via [https://twitter.com/FirefoxSupport @FirefoxSupport] |Google Play Store support |- |Firefox for iOS |[https://support.mozilla.org/questions/new/ios/form ✓] |No |Yes. Via [https://twitter.com/FirefoxSupport @FirefoxSupport] |Apple AppStore (staff support) |- |Firefox Focus |[https://support.mozilla.org/questions/new/focus/form ✓] |No |Yes. Via [https://twitter.com/FirefoxSupport @FirefoxSupport] |Google Play Store |- |Mozilla VPN |No |[https://support.mozilla.org/questions/new/firefox-private-network-vpn/form ✓] |Yes. Via [https://twitter.com/mozillavpn @mozillavpn] |Google Play Store and Apple AppStore (staff support) |- |Firefox Relay |No |[https://support.mozilla.org/questions/new/relay/formm ✓] |No |No |- |MDN Plus |No |[https://support.mozilla.org/questions/new/mdn-plus/form ✓] |No |No |- |Hubs |[https://support.mozilla.org/questions/new/hubs/form ✓] |No |No |No |- |Thunderbird |[https://support.mozilla.org/en-US/questions/new/thunderbird/form ✓] |No |Yes. Via [https://twitter.com/mozthunderbird @mozthunderbird] |No |- |Pocket |No |[https://support.mozilla.org/en-US/questions/new/pocket/form ✓] |No |No |- |Mozilla account |No |[https://support.mozilla.org/en-US/questions/new/mozilla-account/form ✓] |No |No |- |} ==How you can help== * To help with the support forum, you can contribute to → [https://support.mozilla.org/contribute/forum forum support] * To help with Twitter support, you can contribute to → [https://support.mozilla.org/contribute/social social support] * To help with app store support, you can contribute to → [https://support.mozilla.org/contribute/store mobile support] =Unofficial channels= In addition to the above official channels, the following unofficial channels are alternatives where users can request support for Mozilla products: {| |'''Channel name''' |'''Link''' |- |Reddit |https://www.reddit.com/r/firefox/<br>https://www.reddit.com/r/Thunderbird/ |- |mozillaZine |https://forums.mozillazine.org/ |- |German local forum |https://www.camp-firefox.de/forum/ |- |Community forum in French |https://forums.mozfr.org/ |}

In this article, you will learn about official support channels for Mozilla products and how you can contribute to Mozilla Support.

Official channels

Mozilla Support is optimized for self-service. However, when users are not able to find answers from the Knowledge Base articles, they can reach out to the following official support channels:

Product name	Forum support	Direct support	Twitter support	App Store support
Firefox desktop	✓	No	Yes. Via @FirefoxSupport	Microsoft store (partial support)
Firefox enterprise	✓	No	No	No
Firefox for Android	✓	No	Yes. Via @FirefoxSupport	Google Play Store support
Firefox for iOS	✓	No	Yes. Via @FirefoxSupport	Apple AppStore (staff support)
Firefox Focus	✓	No	Yes. Via @FirefoxSupport	Google Play Store
Mozilla VPN	No	✓	Yes. Via @mozillavpn	Google Play Store and Apple AppStore (staff support)
Firefox Relay	No	✓	No	No
MDN Plus	No	✓	No	No
Hubs	✓	No	No	No
Thunderbird	✓	No	Yes. Via @mozthunderbird	No
Pocket	No	✓	No	No
Mozilla account	No	✓	No	No

How you can help

• To help with the support forum, you can contribute to → forum support
• To help with Twitter support, you can contribute to → social support
• To help with app store support, you can contribute to → mobile support

Unofficial channels

In addition to the above official channels, the following unofficial channels are alternatives where users can request support for Mozilla products:

Channel name	Link
Reddit	https://www.reddit.com/r/firefox/ https://www.reddit.com/r/Thunderbird/
mozillaZine	https://forums.mozillazine.org/
German local forum	https://www.camp-firefox.de/forum/
Community forum in French	https://forums.mozfr.org/