Meet the Team
Revision Information
- Revision id: 226331
- Created:
- Creator: Kiki
- Comment: change Joe's username and add Tasos + Leo
- Reviewed: Yes
- Reviewed:
- Reviewed by: kelimutu
- Is approved? Yes
- Is current revision? No
- Ready for localization: No
Revision Source
Revision Content
Mozilla Support (SUMO)
Mozilla Support (SUpport.MOzilla.org) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.
For the full list of SUMO contributors click here!
Customer Experience Staff/Administrators
- Justin Rochell, Head of Customer Experience (Matrix: @justin:mozilla.org / email: Justin@getpocket.com)
Ask me about:
- Anything related to the support strategy for Mozilla’s products, including Pocket.
- Olivia Opdahl, Customer Support Lead - Pocket (email: oopdahl@mozilla.com)
Ask me about:
- All things Pocket: Responding to users via email (help scout) social media, app reviews, Pocket help articles, and more.
- JR Johnson, Release/Insights Manager (Matrix: @jojohnson:mozilla.org / email: jojohnson@mozilla.com)
Ask me about:
- Developing and optimizing support processes for both paid and free Firefox products.
- Release management and insight reporting collaboration with Firefox product teams.
- Fabiola Lopez, Content Writer (email: flopez@mozilla.com)
Ask me about:
- Writing, editing, reviewing, and updating support articles
- Rizki Kelimutu (Kiki), SUMO Community Manager (Matrix: @kelimuttu:mozilla.org / email: rkelimutu@mozilla.com / send a PM)
Ask me about:
- anything about SUMO Community.
- SUMO Sprint/SUMO Day
- Social Support (ping me to get access on Conversocial)
- Forum support
- Respond tool
- Joseph Cuevas, User Support Operations Manager (email: jcuevas@mozilla.com)
Ask me about:
- Mozilla premium product support
- Mozilla VPN, other premium products
- Tasos Katsoulas, SUMO Lead Engineer (email: tasos@mozilla.com)
Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Leo McArdle, Software Engineer (Matrix: @leo:mozilla.org / email: lmcardle@mozilla.com)
Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
Subscription Services Support Staff
- Juan Zapata, Partner Hero Consultant (email: jzapata@mozilla.com)
Ask me about:
- Mozilla premium product support
- Subscription-based services
- Gustavo Aguilera, Partner Hero Consultant (email: gaguilera@mozilla.com)
Ask me about:
- Mozilla premium product support
- Subscription-based services
- Manuel Calidonio, Partner Hero Consultant (email: mcalidonio@getpocket.com)
Ask me about:
- Mozilla premium product support
- Pocket product support
SUMO Community
SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!
- For a list of article editors for the English Knowledge Base, click here. For a list of English Knowledge Base article reviewers, click here. Editors and reviewers who have contributed to the English Knowledge Base in the last 90 days are listed here.
- You can also see a list of editors and reviewers of the localized versions of the Knowledge Base in the last 90 days.
- For a list of Support Forum helpers, click here. Contributors to the Support Forum in the last 90 days are listed here.
- For a list of Support Forum moderators, click here.
- For a list of people involved in Accessibility, click here.
SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!
- Find a list of all languages and meet the translators for your language here.
- You can also see the leading localizers for all the locales here (use the Select by Locale dropdown to choose a language).