How to answer escalated questions
Revision Information
- Revision id: 80235
- Created:
- Creator: guigs
- Comment: added cqt nav link
- Reviewed: Yes
- Reviewed:
- Reviewed by: rmcguigan
- Is approved? Yes
- Is current revision? No
- Ready for localization: No
Revision Source
Revision Content
How to answer escalated questions.
Please check out the Escalation Guidelines: https://support.mozilla.org/en-US/kb/escalation-guidelines
- What is an escalation?
- How do I escalate?
[Video]
What this video includes
- How to evaluate a question that needs more attention
- How to tag a thread with escalate or helpdesk to create a ticket for Help Desk Mozilla staff to respond to for more help.
For Contributors Participating in the Contributor Quality Training Please click here for Chapter 7