How to answer escalated questions

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  • Creator: guigs
  • Comment: added cqt nav link
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  • Reviewed by: rmcguigan
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How to answer escalated questions.

Please check out the Escalation Guidelines: https://support.mozilla.org/en-US/kb/escalation-guidelines

  • What is an escalation?
  • How do I escalate?


[Video]

What this video includes

  • How to evaluate a question that needs more attention
  • How to tag a thread with escalate or helpdesk to create a ticket for Help Desk Mozilla staff to respond to for more help.

For Contributors Participating in the Contributor Quality Training Please click here for Chapter 7