Fix problems with RealPlayer add-ons
Revision Information
- Revision id: 620
- Created:
- Creator: Bo102010
- Comment: Have to reset Firefox after disabling
- Reviewed: No
- Ready for localization: Yes
- Readied for localization by: AnonymousUser
Revision Source
Revision Content
The RealPlayer plugin enables playback of video media through your Firefox browser. Some sites require the use of the RealPlayer plugin in order to view their content. This article describes installation and troubleshooting of the RealPlayer media plugin.
Table of Contents
Downloading RealPlayer
RealPlayer is maintained and published by Real Networks. To download the official version of the plugin, please visit the RealPlayer website.
Installing RealPlayer
- If you have not done so already, download the RealPlayer installer.
- Close Firefox.
- Run the setup program.
- When the installation is complete, open Firefox.
- At the top of the Firefox windowOn the menu bar, click the menu, and select . The Add-ons window will open.
- In the Add-ons window, select the panel, to display a list of installed plugins.
- The RealPlayer plugin should be listed as RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit).
Troubleshooting
Webpages are blank after updating RealPlayer
This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.
- At the top of the Firefox window, open the menu and click on . The Add-ons window will open.
- Select the panel.
- Select RealPlayer Browser Record Plugin.
- Click on .
- Click to start Firefox with the extension disabled.
Cannot download videos after updating RealPlayer
This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.
- At the top of the Firefox window, open the menu and click on . The Add-ons window will open.
- Select the panel.
- Select RealPlayer Browser Record Plugin.
- Click on .
- Click to start Firefox with the extension disabled.
RealPlayer plugin is not recognized
If you installed RealPlayer before you installed Firefox, the plugin may not be recognized. You must copy some files to the Firefox folder.
- In Windows Explorer, go to C:\Program Files\Real\RealPlayer\Netscape6.
- Right-click the file nppl3260.xpt, and select .
- Go to the folder C:\Program Files\Mozilla Firefox\components.
- Right-click any empty space in the folder, and select .
- In Windows Explorer, go back to C:\Program Files\Real\RealPlayer\Netscape6.
- Right-click the file nppl3260.dll, and select .
- Go to the folder C:\Program Files\Mozilla Firefox\plugins.
- Right-click any empty space in that folder, and select .
- The required files have been provided to Firefox, and the RealPlayer plugin should now load when you restart the browser.
Control buttons vanish
If the RealPlayer control buttons vanish, you need to upgrade your installation of RealPlayer to the latest version. For more information, see Real Networks.
Based on information from RealPlayer (mozillaZine KB)