Fix problems with RealPlayer add-ons

Revision Information
  • Revision id: 15860
  • Created:
  • Creator: scoobidiver
  • Comment: fixed menu paths, removed Real ref. & vanish control section, added links to a troubleshooting article
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: AliceWyman
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
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Revision Content

The RealPlayer plugin enables playback of video media through your Firefox browser. Some sites require the use of the RealPlayer plugin in order to view their content. This article describes installation and troubleshooting of the RealPlayer media plugin.

Downloading RealPlayer

To download the official version of the plugin, please visit the RealPlayer website.


Installing RealPlayer

  1. If you have not done so already, download the RealPlayer installer.
  2. Close Firefox.
  3. Run the setup program.
  4. When the installation is complete, open Firefox.
  5. Click the menu button Fx89menuButton, click Add-ons and themes and select Plugins. The RealPlayer plugin should be listed as RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit).


Troubleshooting

Webpages are blank after updating RealPlayer

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

The RealPlayer plugin will still work.
  1. Click the menu button Fx89menuButton, click Add-ons and themes and select Extensions.
  2. Select RealPlayer Browser Record Plugin.
  3. Click on Disable.
  4. Click Restart Firefox to start Firefox with the extension disabled.

Cannot download videos after updating RealPlayer

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

The RealPlayer plugin will still work.
  1. Click the menu button Fx89menuButton, click Add-ons and themes and select Extensions.
  2. Select RealPlayer Browser Record Plugin.
  3. Click on Disable.
  4. Click Restart Firefox to start Firefox with the extension disabled.

RealPlayer plugin is not recognized

If you installed RealPlayer before you installed Firefox, the plugin may not be recognized. You must copy some files to the Firefox folder.

  1. In Windows Explorer, go to C:\Program Files\Real\RealPlayer\Netscape6.
  2. Right-click the file nppl3260.xpt, and select Copy.
  3. Go to the folder C:\Program Files\Mozilla Firefox\components.
  4. Right-click any empty space in the folder, and select Paste.
  5. In Windows Explorer, go back to C:\Program Files\Real\RealPlayer\Netscape6.
  6. Right-click the file nppl3260.dll, and select Copy.
  7. Go to the folder C:\Program Files\Mozilla Firefox\plugins.
  8. Right-click any empty space in that folder, and select Paste.
  9. The required files have been provided to Firefox, and the RealPlayer plugin should now load when you restart the browser.

Other problems

For information on generic issues with plugins, see Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.




Based on information from RealPlayer (mozillaZine KB)