=Evaluating a Solution= For threads that discuss issues that currently are not implemented in the product, or do not like a particular feature in the product evaluation on what to do next can be tricky. Sometimes threads where a user does not come back can leave you as the volunteer to make a decision. Remember, you are the driver. There are three questions you can ask: * Does this feature exist in the product? * Are they just leaving feedback? * Are they in the right place for their question? Generally this what you can do: * Is this is cool feature? does the bug exist for the enhancement already? If so, show them the bug to keep track of their issue there. Please set the expectations where you can. * Add it to [https://input.mozilla.org/feedback] always or suggest it, please use your best judgment. * Are there better places to ask this question? *Add ons have a support site their developers *Is this a developer question? Stackoverflow.com is a great place for MDN or developer questions, as well as other places with in mozilla. . =What is a resolution:= Here are the facts: * In the forum the only users who can mark a thread as solved are: Moderators, Question Owners and Admins * Threads are locked and archived after a year. *Moderators: view all the threads and when a "conclusion" is found to the thread owners question (or close facsimile thereof) the moderator mark the solution ourselves and the owner can change the "solution" as they see fit, along with other Moderators who might read the thread. Sometimes an issue does not have the solution that the user expects, however finding the next steps to solve their issue are steps in the right direction. [http://goo.gl/LvpXrs For Contributors participating in the Contributor Quality Training Please click here for Chapter 8]

Evaluating a Solution

For threads that discuss issues that currently are not implemented in the product, or do not like a particular feature in the product evaluation on what to do next can be tricky. Sometimes threads where a user does not come back can leave you as the volunteer to make a decision. Remember, you are the driver.

There are three questions you can ask:

• Does this feature exist in the product?
• Are they just leaving feedback?
• Are they in the right place for their question?

Generally this what you can do:

• Is this is cool feature? does the bug exist for the enhancement already? If so, show them the bug to keep track of their issue there. Please set the expectations where you can.
• Add it to https://input.mozilla.org/feedback always or suggest it, please use your best judgment.

• Are there better places to ask this question?
• Add ons have a support site their developers
• Is this a developer question? Stackoverflow.com is a great place for MDN or developer questions, as well as other places with in mozilla.

.

What is a resolution:

Here are the facts:

• In the forum the only users who can mark a thread as solved are: Moderators, Question Owners and Admins
• Threads are locked and archived after a year.
• Moderators: view all the threads and when a "conclusion" is found to the thread owners question (or close facsimile thereof) the moderator mark the solution ourselves and the owner can change the "solution" as they see fit, along with other Moderators who might read the thread.

Sometimes an issue does not have the solution that the user expects, however finding the next steps to solve their issue are steps in the right direction.

For Contributors participating in the Contributor Quality Training Please click here for Chapter 8