What to do if you can't download or save files
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- Revision id: 22999
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- Creator: Swarnava Sengupta
- Comment: "Filter:" has been changed in "Search:"
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- Reviewed by: Verdi
- Is approved? Yes
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- Readied for localization by: Verdi
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This article describes steps to take if you are unable to download or save file using Firefox.
Table of Contents
- 1 Clear the download history
- 2 Choose a different download folder
- 3 Reset the download folder
- 4 Choose a valid download folder in Safari Preferences
- 5 Delete corrupt plist file
- 6 Change file type settings
- 7 Remove Download Manager plugins
- 8 Configure Internet security software
- 9 Disable virus scanning in Firefox preferences
- 10 Enable downloads blocked by Security Zone Policy
- 11 Other solutions
Clear the download history
Clearing the download history can fix some problems with downloading files:
- Click on the button ( menu in Windows XP), and then click Click on the menu, and then click Click on the . The menu, and then click Downloads window will open.
- In the Downloads window, click
. - Close the Downloads window.
Choose a different download folder
Firefox may not be able to download files if there is a problem with the folder in which downloaded files are saved:
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Select panel.
- In the Downloads section, select Save files to.
- To select a download location, click . Choose a different folder to try saving files.
- Close the page. Any changes you've made will automatically be saved.
Reset the download folder
If you have tried the above suggestions, you can restore the default Firefox download folder settings:
- Type about:config in the address bar and press EnterReturn.
A warning page may appear. Click to go to the about:config page. - In the FilterSearch field, enter browser.download.
- If any of the following settings have a status of user set, reset their values. To reset a value, right-clickhold down the Ctrl key while you click the setting and select from the context menu:
- browser.download.dir
- browser.download.downloadDir
- browser.download.folderList
- browser.download.lastDir
- browser.download.useDownloadDir
- If desired, you can revert back to your preferred download folder settings by changing your Firefox settings.
Choose a valid download folder in Safari Preferences
If you receive the error <filename> could not be saved, because an unknown error occurred. , your problem might be caused by an interaction with the Safari browser and your operating system.
To fix the problem, open Safari's Preferences and change the Save downloaded files to: setting to a valid folder (such as your Desktop). Then restart Firefox.
Delete corrupt plist file
If you receive the error <filename> could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location., your problem might be caused by corrupt plist files.
To fix this problem, go to your home directory and delete this preference file:
- ~/Library/Preferences/com.apple.internetconfig.plist
Change file type settings
If downloading certain file types does not work, check to make sure Firefox is not set to handle those file types differently from others. See the Manage file types and download actions in Firefox for instructions on how to view and change how different file types are handled.
Reset download actions for all file types
To reset how all file types are handled by Firefox back to default:
-
Open your profile folder:
- Click the menu button , click and select .From the The Troubleshooting Information tab will open. menu, select .
- Under the Application Basics section next to Profile FolderDirectory, click . A window will open that contains your profile folder.Your profile folder will open.
Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. - Click the Firefox menu and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu and select .
- Rename the mimeTypes.rdf file to mimeTypes.rdf.old .
- Restart Firefox.
Remove Download Manager plugins
On Windows, third-party download manager plugins can interfere with Firefox downloads. Download Manager plugin files that get added to the Firefox plugins folder include the following, listed by the download manager program and the associated plugin filename:
- GetRight: NPGetRt.dll
- WinGet: NPWinGet.dll
- Download Accelerator Plus: npdap.dll
- FreshDownload: npfd.dll
- Net Transport: NPNXCatcher.dll, NPNXCatcher(Audio).dll, and NPNXCatcher(Video).dll
See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems for instructions on how to disable or remove plugins.
Configure Internet security software
Internet security software, including Configure firewalls so that Firefox can access the Internet, antivirus programs, anti-spyware programs, and others can block certain file downloads. Check the settings in your security software to see if there is an setting that may be blocking downloads.
To diagnose whether Internet security software is causing problems, you can try temporarily disabling it, seeing if downloads work, and then re-enabling the software.
Disable virus scanning in Firefox preferences
Firefox launches your installed antivirus program to scan files when they finish downloading. In some cases this can cause a substantial delay or downloaded files may not be saved after the scan completes.
- Type about:config in the address bar and press EnterReturn.
A warning page may appear. Click to go to the about:config page. - In the FilterSearch field, type browser.download.manager.scanWhenDone.
- Double-click on the browser.download.manager.scanWhenDone setting to change its value to false.
Enable downloads blocked by Security Zone Policy
Downloading an executable file (e.g., an .exe or .msi file) may fail, with the Where to find and manage downloaded files in Firefox showing Canceled under the file name.
This happens because Firefox honors your Windows security settings for downloading applications and other potentially unsafe files from the Internet. To resolve this problem, use one of the solutions given below.
Bypass Windows Security Policy check
See the Disable virus scanning in Firefox preferences section above.
Reset system Internet Security settings
You can reset your system Internet security settings in Internet Explorer. See How to reset Internet Explorer settings at Microsoft Support for instructions.
Other solutions
You may be able to diagnose your download problem by following the steps given in the Troubleshoot and diagnose Firefox problems article.
Based on information from Unable to save or download files (mozillaZine KB)