I was being helped by live chat and it closed and I lost the connection. We weren't done. How do I get back to him when it states it's not available? We were right in the middle of fixing my problem.
I was having a problem installing the latest version of Firefox. ZZXC gave me a link and I downloaded it. I installed it and was asked to see if it was the latest verson by clicking on the Firefox link. When I did that, chat shut down and I don't know how to get back there to finish this since it says it's closed now. The version I have is still listed as 3.6.17, not the current one. I have a Mac, could the link be for a PC instead? I just want to finish this and get on with my life. Can someone please help? Thank you.
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If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
- Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
- Trash the current Firefox application to do a clean (re-)install
- Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.