Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

monitor does not work: Application error: a client-side exception has occurred (see the browser console for more information).

  • 7 απαντήσεις
  • 7 έχουν αυτό το πρόβλημα
  • 1 προβολή
  • Τελευταία απάντηση από James

more options

No way to ASK a question in the Monitor section, there is no GET HELP button.

Application error: a client-side exception has occurred (see the browser console for more information).

In general, getting to the "ask a question" button in the support website is like finding hens teeth.

Didn't there used to be a Discussions forum, where you could see all of the questions being asked?

No way to ASK a question in the Monitor section, there is no GET HELP button. Application error: a client-side exception has occurred (see the browser console for more information). In general, getting to the "ask a question" button in the support website is like finding hens teeth. Didn't there used to be a Discussions forum, where you could see all of the questions being asked?

Επιλεγμένη λύση

The monitor product webpage does not follow the look & feel of the other pages. They all have a green colored "get help" button - although you have to go several pages deep to find it.

The monitor product does not have that - so everyone looking for the green button will be frustrated. I posted here since it was the only way I could find to communicate the problem. I did eventually find a way to get help, but it was blue and did not say "get help" and also could only be found several pages deep.

Ανάγνωση απάντησης σε πλαίσιο 👍 0

Όλες οι απαντήσεις (7)

more options

Χρήσιμο;

more options

You may be thinking of a different forum.

What steps are you trying to take when you get that error?

I assume you can view https://monitor.mozilla.org/. Is the problem with signing in? Loading the dashboard? Adding an address? Etc.

Χρήσιμο;

more options

I'm speaking of the new Mozzilla thing "monitor" that looks for your personal information being sold. That page has no green "get help" button.

Χρήσιμο;

more options

Is this thread just for your complaint about this site or do you have a question about Monitor that you want to ask here?

Χρήσιμο;

more options

See:

Note that not all webpages may work with your Firefox 78.15.0 version. You can check the Web Console to see if there is more detail available.

Χρήσιμο;

more options

Επιλεγμένη λύση

The monitor product webpage does not follow the look & feel of the other pages. They all have a green colored "get help" button - although you have to go several pages deep to find it.

The monitor product does not have that - so everyone looking for the green button will be frustrated. I posted here since it was the only way I could find to communicate the problem. I did eventually find a way to get help, but it was blue and did not say "get help" and also could only be found several pages deep.

Χρήσιμο;

more options

The Mozilla products that are subscription based like Mozilla VPN, Monitor Plus, MDN Plus, Pocket, you do not post threads in https://support.mozilla.org/en-US/questions/ but rather contact agent support.

Χρήσιμο;

Υποβολή ερώτησης

Πρέπει να συνδεθείτε στον λογαριασμό σας για να απαντήσετε σε δημοσιεύσεις. Ξεκινήστε μια νέα ερώτηση εάν δεν διαθέτετε ακόμα λογαριασμό.