![Thunderbird logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2024-02-12-07-36-53-599028_1.png)
If I reinstall Thunderbird, will I loose my messages?
Frontier is my provider. I could not get emails in Thunderbird when I clicked "get messages" and got a message saying a connection could not be made with the server. I gave Frontier access to my computer and they concluded the problem was with Thunderbird. I now have no Thunderbird Inbox (apparently remotely deleted by Frontier Technician). Is there anyone I can contact to help me fix my Thunderbird? If not, if I reinstall Thunderbird, will my Inbox and other folders come back with the messages I had in them?
Επιλεγμένη λύση
3.28.5
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This makes me so angry. If they don't know what they are doing then they should say so and not attempt to fiddle with it. Or get competent staff to handle these situations properly.
Is hard to know exactly what they have done. There is a chance your messages are still stored somewhere and will reappear when the connection is restored.
Uninstalling and reinstalling Thunderbird is unlikely to help, since it is the settings that are amiss and these are not affected by the installation process.
It would be useful to know your settings. In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post. To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please post back with this information and any other questions you might have.
Application Basics
Name: Thunderbird Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account3: INCOMING: account3, , (none) Local Folders, plain, passwordCleartext
Crash Reports https://crash-stats.mozilla.com/report/index/bp-102ddfc4-0057-44e3-8433-f71b02140315 (3/15/2014) https://crash-stats.mozilla.com/report/index/bp-90049bee-194d-4df9-bb46-3e6fa2131208 (12/8/2013) https://crash-stats.mozilla.com/report/index/bp-b07cb84f-83a1-4458-8105-56ca32121102 (11/2/2012) https://crash-stats.mozilla.com/report/index/bp-9b65e4bd-8792-41b7-8185-a0abf2120426 (4/26/2012) https://crash-stats.mozilla.com/report/index/bp-a3991b4c-f4da-420a-8d5c-d20112120104 (1/4/2012)
Extensions
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1506179486 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.3.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 gfx.crash-guard.glcontext.appVersion: 45.1.1 gfx.crash-guard.glcontext.deviceID: 0x0421 gfx.crash-guard.glcontext.driverVersion: 9.18.13.4195 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 7e5fd4b4-b0b5-4dc6-99e3-7e03bec1117 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1506024778 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.printer_Brother_MFC-J450DW_Printer.print_bgcolor: false print.printer_Brother_MFC-J450DW_Printer.print_bgimages: false print.printer_Brother_MFC-J450DW_Printer.print_colorspace: print.printer_Brother_MFC-J450DW_Printer.print_command: print.printer_Brother_MFC-J450DW_Printer.print_downloadfonts: false print.printer_Brother_MFC-J450DW_Printer.print_duplex: -437918235 print.printer_Brother_MFC-J450DW_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-J450DW_Printer.print_edge_left: 0 print.printer_Brother_MFC-J450DW_Printer.print_edge_right: 0 print.printer_Brother_MFC-J450DW_Printer.print_edge_top: 0 print.printer_Brother_MFC-J450DW_Printer.print_evenpages: true print.printer_Brother_MFC-J450DW_Printer.print_footercenter: print.printer_Brother_MFC-J450DW_Printer.print_footerleft: &PT print.printer_Brother_MFC-J450DW_Printer.print_footerright: &D print.printer_Brother_MFC-J450DW_Printer.print_headercenter: print.printer_Brother_MFC-J450DW_Printer.print_headerleft: &T print.printer_Brother_MFC-J450DW_Printer.print_headerright: &U print.printer_Brother_MFC-J450DW_Printer.print_in_color: true print.printer_Brother_MFC-J450DW_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-J450DW_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-J450DW_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-J450DW_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-J450DW_Printer.print_oddpages: true print.printer_Brother_MFC-J450DW_Printer.print_orientation: 0 print.printer_Brother_MFC-J450DW_Printer.print_page_delay: 50 print.printer_Brother_MFC-J450DW_Printer.print_paper_data: 1 print.printer_Brother_MFC-J450DW_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-J450DW_Printer.print_paper_name: print.printer_Brother_MFC-J450DW_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-J450DW_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-J450DW_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-J450DW_Printer.print_plex_name: print.printer_Brother_MFC-J450DW_Printer.print_resolution: -437918235 print.printer_Brother_MFC-J450DW_Printer.print_resolution_name: print.printer_Brother_MFC-J450DW_Printer.print_reversed: false print.printer_Brother_MFC-J450DW_Printer.print_scaling: 0.80 print.printer_Brother_MFC-J450DW_Printer.print_shrink_to_fit: false print.printer_Brother_MFC-J450DW_Printer.print_to_file: false print.printer_Brother_MFC-J450DW_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-J450DW_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-J450DW_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-J450DW_Printer.print_unwriteable_margin_top: 0 security.default_personal_cert: Select Automatically security.sandbox.content.tempDirSuffix: {650158ef-e390-4a1f-8e60-2c9e2d63eaac}
Graphics
GPU #1 Description: NVIDIA GeForce 8500 GT Vendor ID: 0x10de Device ID: 0x0421 RAM: 256 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 21.21.13.4201 Driver Date: 11-14-2016
Features Direct2D: false DirectWrite: true (10.0.15063.413) WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8500 GT Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.5 3.28.5
NSS Util 3.28.5 3.28.5
NSS SSL 3.28.5 3.28.5
NSS S/MIME 3.28.5 3.28.5
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Επιλεγμένη λύση
3.28.5
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