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I cannot display Screwfix detail pictures etc although I could a few weeks ago. Screwfix say that it is a problem with my browser.

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Although can display the catalogue and small diagrams for http://www.screwfix.com/, I am unable to display the large diagram and information I need for when I identify an item that I need to take close look. This has only happened recently, it works normally when using Internet Explorer, and other similar sites I have no trouble with. Screwfix helpline say that it the fault of my browser or its settings. Any ideas?

Although can display the catalogue and small diagrams for http://www.screwfix.com/, I am unable to display the large diagram and information I need for when I identify an item that I need to take close look. This has only happened recently, it works normally when using Internet Explorer, and other similar sites I have no trouble with. Screwfix helpline say that it the fault of my browser or its settings. Any ideas?

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.