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Battling claro-search. Address bar no longer displays "About Home". Instead I get "Go to Website" Problem?

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I have been battling Claro-search. I have tried all displayed fixes including running Superantispyware and Malwarebytes. Every time I restart Firefox 16.0.1 the claro-search items show up in "About:config". My concern is that the address bar displays, "Go to Website" when it previously displayed "About Home". I have also tried to uninstall and reinstall firefox using a download from Mozilla site. Any suggestions? Thanks. Paul

I have been battling Claro-search. I have tried all displayed fixes including running Superantispyware and Malwarebytes. Every time I restart Firefox 16.0.1 the claro-search items show up in "About:config". My concern is that the address bar displays, "Go to Website" when it previously displayed "About Home". I have also tried to uninstall and reinstall firefox using a download from Mozilla site. Any suggestions? Thanks. Paul

All Replies (5)

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Which page is on display when you see the "Go to Website" text in the location bar?

Build-in pages like about:home and about:newtab do not show the URL in the location, so you see the "Go to Website" placeholder text.

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The Firefox homepage is displayed. My overall concern is that I must continually use the about config work around to remove Claro-search from the search engine statements. Thanks for the reply. Paul

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If you do not keep changes after a restart then see:

See also these pages:

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Posted this in another thread but if was clogged with comments in Italian so I thought I would re-post here.

I chose the "Help > Restart with Add-Ons Disabled" and that seemed to work for me!

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UPDATE: disregard my earlier answer. Re-starting with Add-Ons Disabled did not work.

I uninstalled Firefox, then went through my control panel and found that Claro was still listed in my programs. Uninstalled everything with Claro on it or that looked suspicious (like the "Savings Buddy" program, something like that).

Hopefully that worked!