Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox will not open at all, and wen I try to uninstall it tell me that Firefox must be closed to proceed with te uninstall even though it is not open.

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ cor-el

shiyaz
shiyaz
more options

Firefox will not open at all, and wen I try to uninstall it tell me that Firefox must be closed to proceed with te uninstall even though it is not open.

Firefox will not open at all, and wen I try to uninstall it tell me that Firefox must be closed to proceed with te uninstall even though it is not open.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.