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My Firefox software update stays stuck on the "Downloading Update" screen but does not go any further...

  • 1 ŋuɖoɖo
  • 19 masɔmasɔ sia le wosi
  • 4 views
  • Nuɖoɖo mlɔetɔ cor-el

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Downloading Update

Downloading the update...

progress bar is in in motion....

Connecting to the update server....

Does not go any further no matter how long I let it set there...

Downloading Update Downloading the update... progress bar is in in motion.... Connecting to the update server.... Does not go any further no matter how long I let it set there...

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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.