Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

version 3.6.13 is still showing an update for 3.6.12

  • 2 ŋuɖoɖowo
  • 23 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ cor-el

more options

my Firefox recently (auto) downloaded a new update v3.6.12, [help>Apply Download update now>Update ready to install: Update v3.6.12], but when i clicked "Restart Firefox", it'll reload and still show the same update ready to install. I already tried disabling all extensions before updating to no avail. Then tried to open firefox w/admin priviledges and says v3.6.13 is available, downloaded it and restarted. But now [Help>About..] is showing v3.6.13 but [Help>Apply Download Update Now] is still showing v3.6.12 ready to install. NB: also tried uninstalling (kept personal data) and downloading new v3.6.13 to reinstall but still to the same result. Any suggestions why it's still showing a v3.6.12 update on a v3.6.13?

my Firefox recently (auto) downloaded a new update v3.6.12, [help>Apply Download update now>Update ready to install: Update v3.6.12], but when i clicked "Restart Firefox", it'll reload and still show the same update ready to install. I already tried disabling all extensions before updating to no avail. Then tried to open firefox w/admin priviledges and says v3.6.13 is available, downloaded it and restarted. But now [Help>About..] is showing v3.6.13 but [Help>Apply Download Update Now] is still showing v3.6.12 ready to install. NB: also tried uninstalling (kept personal data) and downloading new v3.6.13 to reinstall but still to the same result. Any suggestions why it's still showing a v3.6.12 update on a v3.6.13?

All Replies (2)

more options

Try to download Firefox 3.6.13 from http://www.mozilla.com/firefox/ and install it. It will clean up the old installation.

more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)