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truncated text with firefox 115.0.1 android 9
Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -
pnystrom 7/22/21, 9:44 PM
and moderated by Paul.
Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.
All Replies (20)
Same, must unpinch to show all text
Sample
A long press to highlight and select text will reveal missing text (blank space rendering) but a long press is not a solution to this problem
Hi
To help us to look into this further, please can you type about:support in the address bar and select the Copy raw data to clipboard button at the top of the page (you may need to zoom in to see that button). Please can you then paste the results in a reply to this thread.
If possible could you also install Firefox for Android Nightly from the Google Play store (it will not alter the data stored in the Release version - that will stay there). Type about:config into the address bar and search for the gfx.webrender.software preference. Use the controls to change that to true and try the website you were trying to use before again. Does this is now work?
WARNING from the moderator team: Changing Firefox preferences from the about:config page can sometimes break Firefox or cause strange behavior. You should only do this if you know what you're doing. Please read Firefox Advanced Customization and Configuration Options to learn more.
Firefox will not allow typing in about:support nor about:config Firefox auto corrects to about: support
If you remove the space before you press enter, about:support should load. It is the same with about:config, but this will only open in Firefox Beta or Nightly (we would appreciate you trying this in Nightly).
Auto correct is after I remove space & press enter
Tried private mode firefox did not autocorrect but it shows a blank page.
115.2.0 (Build #2015961521), ff36f634f8+ GV: 115.0.2-20230710165010 AS: 115.0
115.2.0 (Build #2015961521), ff36f634f8+ GV: 115.0.2-20230710165010 AS: 115.0
Installed nightly is allows access to about: {
"application": { "name": "Firefox Nightly", "osVersion": "Linux 28 #1 SMP PREEMPT Sat Apr 4 11:42:06 CDT 2020", "version": "117.0a1", "buildID": "20230715213801", "distributionID": "", "userAgent": "Mozilla/5.0 (Android 9; Mobile; rv:109.0) Gecko/117.0 Firefox/117.0", "safeMode": false, "memorySizeBytes": 1926946816, "diskAvailableBytes": 801341440, "supportURL": "https://support.mozilla.org/1/mobile/117.0a1/Android/en-US/", "osTheme": "", "numTotalWindows": 0, "numFissionWindows": 0, "numRemoteWindows": 0, "fissionAutoStart": false, "fissionDecisionStatus": "disabledByDefault", "remoteAutoStart": true, "keyLocationServiceGoogleFound": true, "keySafebrowsingGoogleFound": true, "keyMozillaFound": true }, "securitySoftware": { "registeredAntiVirus": "", "registeredAntiSpyware": "", "registeredFirewall": "" }, "environmentVariables": {}, "modifiedPreferences": { "extensions.lastAppVersion": "117.0a1", "media.gmp.storage.version.observed": 1 }, "lockedPreferences": { "fission.autostart.session": false }, "places": [], "printingPreferences": {}, "media": { "currentAudioBackend": "opensl", "currentMaxAudioChannels": 2, "currentPreferredSampleRate": 48000, "audioOutputDevices": [ { "name": "Default audio output device", "groupId": "", "vendor": "", "type": 2, "state": 2, "preferred": 15, "supportedFormat": 12336, "defaultFormat": 16, "maxChannels": 2, "defaultRate": 44100, "maxRate": 44100, "minRate": 44100, "maxLatency": 441, "minLatency": 128 } ], "audioInputDevices": [ { "name": "Default audio input device", "groupId": "", "vendor": "", "type": 1, "state": 2, "preferred": 15, "supportedFormat": 12336, "defaultFormat": 16, "maxChannels": 1, "defaultRate": 44100, "maxRate": 44100, "minRate": 44100, "maxLatency": 441, "minLatency": 128 } ], "codecSupportInfo": "" }, "accessibility": { "isActive": true, "forceDisabled": 0, "instantiator": "" }, "startupCache": { "DiskCachePath": "/data/user/0/org.mozilla.fenix/files/mozilla/r0goeaz2.default/startupCache/startupCache.4.little", "IgnoreDiskCache": false, "FoundDiskCacheOnInit": false, "WroteToDiskCache": true }, "libraryVersions": { "NSPR": { "minVersion": "4.35", "version": "4.35" }, "NSS": { "minVersion": "3.91", "version": "3.91" }, "NSSUTIL": { "minVersion": "3.91", "version": "3.91" }, "NSSSSL": { "minVersion": "3.91", "version": "3.91" }, "NSSSMIME": { "minVersion": "3.91", "version": "3.91" } }, "userJS": { "exists": false }, "intl": { "localeService": { "requested": [ "en-US" ], "available": [ "an", "ar", "ast", "az", "be", "bg", "bn", "br", "bs", "ca", "cak", "cs", "cy", "da", "de", "dsb", "el", "en-CA", "en-GB", "eo", "es-AR", "es-CL", "es-ES", "es-MX", "et", "eu", "fa", "ff", "fi", "fr", "fy-NL", "ga-IE", "gd", "gl", "gn", "gu-IN", "he", ...
",
"zh-TW", "en-US" ], "supported": [ "en-US", "en-CA", "en-GB" ], "regionalPrefs": [ "en-US" ], "defaultLocale": "en-US" }, "osPrefs": { "systemLocales": [ "en-US" ], "regionalPrefsLocales": [ "en-US" ] } }, "crashes": { "submitted": [], "pending": 0 }, "remoteAgent": { "running": false, "url": "" }, "addons": [ { "name": "Mozilla Android Components - Ads Telemetry", "type": "extension", "version": "117.0.20230716.41058", "isActive": true, "id": "ads@mozac.org" }, { "name": "Mozilla Android Components - Browser Icons", "type": "extension", "version": "117.0.20230716.41048", "isActive": true, "id": "icons@mozac.org" }, { "name": "Mozilla Android Components - Firefox Accounts WebChannel", "type": "extension", "version": "117.0.20230716.41053", "isActive": true, "id": "fxa@mozac.org" }, { "name": "Mozilla Android Components - ReaderView", "type": "extension", "version": "117.0.20230716.41057", "isActive": true, "id": "readerview@mozac.org" }, { "name": "Mozilla Android Components - Search Telemetry", "type": "extension", "version": "117.0.20230716.41058", "isActive": true, "id": "cookies@mozac.org" }, { "name": "Mozilla Android Components - Web Compatibility Interventions", "type": "extension", "version": "116.0.0", "isActive": true, "id": "webcompat@mozilla.org" }, { "name": "Mozilla Android Components - WebCompat Reporter", "type": "extension", "version": "2.0.2", "isActive": true, "id": "webcompat-reporter@mozilla.org" } ], "features": [], "processes": { "remoteTypes": { "gpu": 1, "web": 1 }, "maxWebContentProcesses": 2 }, "graphics": { "desktopEnvironment": "", "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "WebRender", "windowLayerManagerRemote": true, "graphicsDevicePixelRatios": [ 2 ], "adapterDescription": "Model: moto g(6) play, Product: jeter, Manufacturer: motorola, Hardware: qcom, OpenGL: Qualcomm -- Adreno (TM) 308 -- OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "adapterVendorID": "Qualcomm", "adapterDeviceID": "Adreno (TM) 308", "adapterRAM": 0, "adapterDrivers": "", "driverVendor": "", "driverVersion": "OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "driverDate": "", "targetFrameRate": 60, "webgl1Renderer": "Qualcomm -- Adreno (TM) 308", "webgl1Version": "OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "webgl1DriverExtensions": "GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_OES_element_index_uint GL_QCOM_user_clip_planes GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_robustness GL_OES_get_program_binary GL_EXT_debug_label GL_QCOM_tiled_rendering GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_YUV_target GL_EXT_sRGB_write_control GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_EXT_EGL_image_storage ", "webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_sRGB EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context", "webgl1WSIInfo": "EGL_VENDOR: Android\nEGL_VERSION: 1.4 Android META-EGL\nEGL_EXTENSIONS: EGL_KHR_get_all_proc_addresses EGL_ANDROID_presentation_time EGL_KHR_swap_buffers_with_damage EGL_ANDROID_get_native_client_buffer EGL_ANDROID_front_buffer_auto_refresh EGL_ANDROID_get_frame_timestamps EGL_EXT_surface_SMPTE2086_metadata EGL_EXT_surface_CTA861_3_metadata EGL_KHR_image EGL_KHR_image_base EGL_EXT_image_gl_colorspace EGL_KHR_lock_surface EGL_KHR_gl_colorspace EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_reusable_sync EGL_KHR_fence_sync EGL_KHR_create_context EGL_KHR_surfaceless_context EGL_EXT_create_context_robustness EGL_ANDROID_image_native_buffer EGL_KHR_wait_sync EGL_ANDROID_recordable EGL_KHR_partial_update EGL_EXT_pixel_format_float EGL_KHR_create_context_no_error EGL_KHR_mutable_render_buffer EGL_EXT_yuv_surface EGL_IMG_context_priority EGL_KHR_no_config_context \nIsWebglOutOfProcessEnabled: 1", "webgl2Renderer": "Qualcomm -- Adreno (TM) 308", "webgl2Versio
Posted about raw data, needs to be truncated and moderated
Same issue in 115.0.2 Maybe worse
Installed Firefox Nightly for Android and typed about:config in the address bar at bottom of page. Searched for gfx.webrender.software on the resulting config list and toggled to 'true' for the gfx.webrender.software list entry. Opened new tab searched duckduckgo search engine for 'velox rim tape' (a bicycle accessory). Had missing text and blank spaces and blank blocks. No improvement.
Was not able to get result typing about:support in standard Firefox. Result was, 'unable to find page.'
.
about:support raw data gives more than 10000 character maximum allowed reply. Following is part 1 of 2 if all goes well
-edit: See about support, raw data (1)(2)(3) below in later posts. Data there in parts (1)(2)(3) together is complete. The data in this box and next box is incomplete.
{
"application": { "name": "Firefox", "osVersion": "Linux 28 #1 SMP PREEMPT Sat Apr 4 11:42:06 CDT 2020", "version": "115.0.2", "buildID": "20230710165010", "distributionID": "", "userAgent": "Mozilla/5.0 (Android 9; Mobile; rv:109.0) Gecko/115.0 Firefox/115.0", "safeMode": false, "memorySizeBytes": 2991902720, "diskAvailableBytes": 15861936128, "supportURL": "https://support.mozilla.org/1/mobile/115.0.2/Android/en-US/", "osTheme": "", "numTotalWindows": 0, "numFissionWindows": 0, "numRemoteWindows": 0, "fissionAutoStart": false, "fissionDecisionStatus": "disabledByDefault", "remoteAutoStart": true, "keyLocationServiceGoogleFound": true, "keySafebrowsingGoogleFound": true, "keyMozillaFound": true }, "securitySoftware": { "registeredAntiVirus": "", "registeredAntiSpyware": "", "registeredFirewall": "" }, "environmentVariables": {}, "modifiedPreferences": { "browser.cache.disk.amount_written": 402174, "browser.cache.disk.filesystem_reported": 1, "browser.search.region": "US", "dom.presentation.device.name": "moto g(6) play", "dom.w3c_pointer_events.enabled": true, "extensions.formautofill.creditCards.used": 2, "extensions.lastAppVersion": "115.0.2", "idle.lastDailyNotification": 1689523533, "media.gmp.storage.version.observed": 1, "network.trr.blocklist_cleanup_done": true, "privacy.purge_trackers.last_purge": "1689523534421", "privacy.purge_trackers.date_in_cookie_database": "0", "security.remote_settings.crlite_filters.checked": 1656555451, "security.remote_settings.intermediates.checked": 1656555451, "storage.vacuum.last.index": 1, "storage.vacuum.last.content-prefs.sqlite": 1689050650 }, "lockedPreferences": { "fission.autostart.session": false }, "places": [],
berg.eedward trɔe
about:support part 2 of 2
"printingPreferences": {}, "media": { "currentAudioBackend": "opensl", "currentMaxAudioChannels": 2, "currentPreferredSampleRate": 48000, "audioOutputDevices": [ { "name": "Default audio output device", "groupId": "", "vendor": "", "type": 2, "state": 2, "preferred": 15, "supportedFormat": 12336, "defaultFormat": 16, "maxChannels": 2, "defaultRate": 44100, "maxRate": 44100, "minRate": 44100, "maxLatency": 441, "minLatency": 128 } ], "audioInputDevices": [ { "name": "Default audio input device", "groupId": "", "vendor": "", "type": 1, "state": 2, "preferred": 15, "supportedFormat": 12336, "defaultFormat": 16, "maxChannels": 1, "defaultRate": 44100, "maxRate": 44100, "minRate": 44100, "maxLatency": 441, "minLatency": 128 } ], "codecSupportInfo": "FLAC SW\nMP3 SW\nOpus SW\nVorbis SW\nWave SW" }, "accessibility": { "isActive": false, "forceDisabled": 0, "instantiator": "" }, "startupCache": { "DiskCachePath": "/data/user/0/org.mozilla.firefox/files/mozilla/vowwolev.default/startupCache/startupCache.4.little", "IgnoreDiskCache": false, "FoundDiskCacheOnInit": false, "WroteToDiskCache": true }, "libraryVersions": { "NSPR": { "minVersion": "4.35", "version": "4.35" }, "NSS": { "minVersion": "3.90", "version": "3.90" }, "NSSUTIL": { "minVersion": "3.90", "version": "3.90" }, "NSSSSL": { "minVersion": "3.90", "version": "3.90" }, "NSSSMIME": { "minVersion": "3.90", "version": "3.90" } }, "userJS": { "exists": false }, "intl": { "localeService": { "requested": [ "en-US" ], "available": [ "an", "ar", "ast", "az", "be", "bg", "bn", "br", "bs", "ca", "cak", "cs", "cy", "da", "de", "dsb", "el", "en-CA", "en-GB", "eo", "es-AR", "es-CL", "es-ES", "es-MX", "et", "eu", "fa", "ff", "fi", "fr", "fy-NL", "ga-IE", "gd", "gl", "gn", "gu-IN", "he", "hi-IN", "hr", "hsb", "hu", "hy-AM", "id", "is", "it", "ja", "ka", "kab", "kk", "kn", "ko", "lij", "lo", "lt", "lv", "ml", "mr", "ms", "my", "nb-NO", "ne-NP", "nl", "nn-NO", "oc", "pa-IN", "pl", "pt-BR", "pt-PT", "rm", "ro", "ru", "sk", "sl", "son", "sq", "sr", "sv-SE", "ta", "te", "th", "tr", "trs", "uk", "ur", "uz", "vi", "wo", "xh", "zam", "zh-CN", "zh-TW", "en-US" ], "supported": [ "en-US", "en-CA", "en-GB" ], "regionalPrefs": [ "en-US" ], "defaultLocale": "en-US" }, "osPrefs": { "systemLocales": [ "en-US" ], "regionalPrefsLocales": [ "en-US" ] } }, "crashes": { "submitted": [], "pending": 0 }, "remoteAgent": { "running": false, "url": "" }, "graphics": { "desktopEnvironment": "", "numTotalWindows": 2, "numAcceleratedWindows": 2, "windowLayerManagerType": "WebRender", "windowLayerManagerRemote": true, "graphicsDevicePixelRatios": [ 2, 2 ], "adapterDescription": "Model: moto g(6) play, Product: jeter, Manufacturer: motorola, Hardware: qcom, OpenGL: Qualcomm -- Adreno (TM) 308 -- OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "adapterVendorID": "Qualcomm", "adapterDeviceID": "Adreno (TM) 308", "adapterRAM": 0, "adapterDrivers": "", "driverVendor": "", "driverVersion": "OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "driverDate": "", "targetFrameRate": 60, "webgl1Renderer": "Qualcomm -- Adreno (TM) 308", "webgl1Version": "OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "webgl1DriverExtensions": "GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_OES_element_index_uint GL_QCOM_user_clip_planes GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_robustness GL_OES_get_program_binary GL_EXT_debug_label GL_QCOM_tiled_rendering GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_YUV_target GL_EXT_sRGB_write_control GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_EXT_EGL_image_storage ", "webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_sRGB EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context", "webgl1WSIInfo": "EGL_VENDOR: Android\nEGL_VERSION: 1.4 Android META-EGL\nEGL_EXTENSIONS: EGL_KHR_get_all_proc_addresses EGL_ANDROID_presentation_time EGL_KHR_swap_buffers_with_damage EGL_ANDROID_get_native_client_buffer EGL_ANDROID_front_buffer_auto_refresh EGL_ANDROID_get_frame_timestamps EGL_EXT_surface_SMPTE2086_metadata EGL_EXT_surface_CTA861_3_metadata EGL_KHR_image EGL_KHR_image_base EGL_EXT_image_gl_colorspace EGL_KHR_lock_surface EGL_KHR_gl_colorspace EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_reusable_sync EGL_KHR_fence_sync EGL_KHR_create_context EGL_KHR_surfaceless_context EGL_EXT_create_context_robustness EGL_ANDROID_image_native_buffer EGL_KHR_wait_sync EGL_ANDROID_recordable EGL_KHR_partial_update EGL_EXT_pixel_format_float EGL_KHR_create_context_no_error EGL_KHR_mutable_render_buffer EGL_EXT_yuv_surface EGL_IMG_context_priority EGL_KHR_no_config_context \nIsWebglOutOfProcessEnabled: 1", "webgl2Renderer": "Qualcomm -- Adreno (TM) 308", "webgl2Version": "OpenGL ES 3.0 V@331.0 (GIT@054a40f, I67e1628f4e) (Date:05/18/19)", "webgl2DriverExtensions": "GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_OES_element_index_uint GL_QCOM_user_clip_planes GL_EXT_EGL_image_e
about support; raw data (1)
{
"application": { "name": "Firefox", "osVersion": "Linux 28 #1 SMP PREEMPT Sat Apr 4 11:42:06 CDT 2020", "version": "115.0.2", "buildID": "20230710165010", "distributionID": "", "userAgent": "Mozilla/5.0 (Android 9; Mobile; rv:109.0) Gecko/115.0 Firefox/115.0", "safeMode": false, "memorySizeBytes": 2991902720, "diskAvailableBytes": 15848251392, "supportURL": "https://support.mozilla.org/1/mobile/115.0.2/Android/en-US/", "osTheme": "", "numTotalWindows": 0, "numFissionWindows": 0, "numRemoteWindows": 0, "fissionAutoStart": false, "fissionDecisionStatus": "disabledByDefault", "remoteAutoStart": true, "keyLocationServiceGoogleFound": true, "keySafebrowsingGoogleFound": true, "keyMozillaFound": true }, "securitySoftware": { "registeredAntiVirus": "", "registeredAntiSpyware": "", "registeredFirewall": "" }, "environmentVariables": {}, "modifiedPreferences": { "browser.cache.disk.amount_written": 402174, "browser.cache.disk.filesystem_reported": 1, "browser.search.region": "US", 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berg.eedward trɔe
about support raw data (2)
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about support raw data (3) (last)
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}
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