Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Problems with columns in message display

  • 6 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 13 views
  • Nuɖoɖo mlɔetɔ bubba101

bubba101
bubba101
more options

Following the instructions on this page: 

 https://support.mozilla.org/en-US/kb/message-list-columns

....I can neither resize, move, nor add columns.

Per those instructions.... ¶ When I try resizing a column, the entire window moves. ¶ When I try moving a column, the entire window moves. ¶ When I try adding a column, nothing happens.

I'm using Thunderbird 91.2.0 on Windows 10. I've tried rebooting Windows and re-installing Thunderbird, but neither fixes the problem.

All of these things were working within the last few weeks. The failure might be correlated with the latest Thunderbird installation.

I can resize columns in OpenOffice Calc, so this doesn't appear to be a problem with the mouse driver.

Following the instructions on this page: https://support.mozilla.org/en-US/kb/message-list-columns ....I can neither resize, move, nor add columns. Per those instructions.... ¶ When I try resizing a column, the entire window moves. ¶ When I try moving a column, the entire window moves. ¶ When I try adding a column, nothing happens. I'm using Thunderbird 91.2.0 on Windows 10. I've tried rebooting Windows and re-installing Thunderbird, but neither fixes the problem. All of these things were working within the last few weeks. The failure might be correlated with the latest Thunderbird installation. I can resize columns in OpenOffice Calc, so this doesn't appear to be a problem with the mouse driver.

All Replies (6)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Does it work in safe/troubleshoot mode (hold Shift when launching TB)?

bubba101
bubba101 Biabia la
more options

Yes, the problems go away in troubleshoot mode.

sfhowes
sfhowes
  • Top 25 Contributor
more options

Check for an incompatible add-on, or turn off hardware acceleration in normal mode (Preferences/General/Indexing), or launch in safe mode, 'Reset toolbars & controls', 'Make changes & restart'.

bubba101
bubba101 Biabia la
more options

Thanks for this. I went through your suggestions. I've found that the problems I described only occur when View-->Toolbars-->Mail Toolbar is off. When that setting is on, the problems disappear.

I've used Thunderbird for years with Mail Toolbar off and I didn't have these problems. So I'm guessing that they might have been introduced with the latest release.

I'm ok with the work-around for fixing this (by toggling that setting) but I wonder if others can reproduce it.

sfhowes
sfhowes
  • Top 25 Contributor
more options

I can't reproduce that in W10/91.2: all operations with columns work with the Mail Toolbar on or off. Did you 'Reset toolbars & controls'? Does it happen with all folders or just Inbox?

bubba101
bubba101 Biabia la
more options

Yes, I ran the reset. And yes, it happens with all folders.