Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Need help restoring address book and local folders to Thunderbird from Carbonite after Windows 10 install

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ lgodiva

lgodiva
lgodiva
more options

HELP! I have my Thunderbird profiles backed up with Carbonite but there are of absolutely no help in restoring my local folders and address book after I purchased a new laptop and had Windows 10 installed.

I copied the backed-up .default profile into the new folder and all my email was restored, just not the address book and local folders. I've read various articles but have not found a solution. Can anyone help? Thanks in advance!

HELP! I have my Thunderbird profiles backed up with Carbonite but there are of absolutely no help in restoring my local folders and address book after I purchased a new laptop and had Windows 10 installed. I copied the backed-up .default profile into the new folder and all my email was restored, just not the address book and local folders. I've read various articles but have not found a solution. Can anyone help? Thanks in advance!

Ŋuɖoɖo si wotia

Solved my problem! I found this article: https://support.mozilla.org/en-US/questions/1306681 My problem is more common than I thought. I found the two missing .mab files in my online Carbonite backup, downloaded them to the profile folder, re-opened T-bird, and ta-daaa! Address book is back.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

lgodiva
lgodiva Biabia la
more options

I should add several things: 1. The Carbonite backup did not include profiles.ini 2. I updated the existing profiles.ini to point to my previous .default file name rather than the new one created when I re-installed Thunderbird, hoping that would allow me to restore my backup. 3. There are NO files with .mab extension in the profile. Instead, the two files that should be there (abook.mab and history.mab) have .sqlite extensions instead. I tried renaming them to .mab and restarting T-bird but the address book was not restored.

lgodiva trɔe

lgodiva
lgodiva Biabia la
more options

Ɖɔɖɔɖo si wotia

Solved my problem! I found this article: https://support.mozilla.org/en-US/questions/1306681 My problem is more common than I thought. I found the two missing .mab files in my online Carbonite backup, downloaded them to the profile folder, re-opened T-bird, and ta-daaa! Address book is back.