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my firefox profile is missing

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  • Nuɖoɖo mlɔetɔ FredMcD

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My browser crash hard. when I rebooted it I got the window message "Your Firefox profile cannot be loaded. It may be missing or inaccessible. I've tried uninstalling and reinstalling and I get the same message.

My browser crash hard. when I rebooted it I got the window message "Your Firefox profile cannot be loaded. It may be missing or inaccessible. I've tried uninstalling and reinstalling and I get the same message.

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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.