Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Images and videos disappear on facebook and some other sites

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • 4 views
  • Nuɖoɖo mlɔetɔ cor-el

limon
limon
more options

The issue occurred several times in other sites too but mostly when I'm on facebook and scrolling down, the browser stops responding for a second or two and then all the images and videos of the page disappear. And they don't reappear unless I reload the page or open it in a new tab. I tried uninstalling and reinstalling the browser, disabling each addons, starting the browser in safe mode. The problem did not occur the few times I was trying out safe mode, but it occurs again when I start Firefox normally, even with all the addons disabled.

I am using Firefox 71.0 64 bit version on a Windows 10 machine. CPU: Intel Core i7 6700HQ GPU: nVidia GeForce GTX 960M RAM: 8GB

The issue occurred several times in other sites too but mostly when I'm on facebook and scrolling down, the browser stops responding for a second or two and then all the images and videos of the page disappear. And they don't reappear unless I reload the page or open it in a new tab. I tried uninstalling and reinstalling the browser, disabling each addons, starting the browser in safe mode. The problem did not occur the few times I was trying out safe mode, but it occurs again when I start Firefox normally, even with all the addons disabled. I am using Firefox 71.0 64 bit version on a Windows 10 machine. CPU: Intel Core i7 6700HQ GPU: nVidia GeForce GTX 960M RAM: 8GB
Screen ƒe photowo kpe ɖe eŋu

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window