Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

on a new installation of Thunderbird, I get a message that it can't find my profile. How do I get it to install properly?

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ Wayne Mery

more options

I have downloaded Thunderbird on to a new PC but cannot get it to install properly. When I try to open Thunderbird, I get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." What do I do to get it to install properly?

I want to copy my profile from another PC but need to get Thunderbird to install properly. Thanks

I have downloaded Thunderbird on to a new PC but cannot get it to install properly. When I try to open Thunderbird, I get a message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." What do I do to get it to install properly? I want to copy my profile from another PC but need to get Thunderbird to install properly. Thanks

All Replies (1)

more options

If you are still in trouble, does http://kb.mozillazine.org/Recovering_a_missing_profile help?