Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The direction for uninstall firefox starts with "(If firefox is open)" does this mean firefox has to be open to uninstall. I want to uninstall to reset

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 6 views
  • Nuɖoɖo mlɔetɔ Scott

more options

I wan to complete uninstall Firefox to reinstall it again. But the direction for uninstalling starts with "(if firefox is open)" This is mean firefox has to be open when installing.

Also if I uninstall firefox and there is a problem. Can I use window 7 system restore to restore the exact version of Firefox I uninstall?

I wan to complete uninstall Firefox to reinstall it again. But the direction for uninstalling starts with "(if firefox is open)" This is mean firefox has to be open when installing. Also if I uninstall firefox and there is a problem. Can I use window 7 system restore to restore the exact version of Firefox I uninstall?

All Replies (1)

more options

Firefox must *not* be running before you attempt to uninstall it.

Have you tried refreshing Firefox? The overwhelming majority of problems can be resolved by following these steps.

Refresh Firefox - reset add-ons and settings