Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Why does the "AccountDetails" window only give me Back, Finish, Cancel options when trying to create a Firefox Sync account and not allow me to complete set-up?

  • 6 wótegrona
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót darthburke

darthburke
darthburke
more options

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

Wubrane rozwězanje

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (6)

the-edmeister
the-edmeister
  • Moderator
more options

Are you blocking 3rd party cookies for reCaptcha?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Wubrane rozwězanje

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
darthburke
darthburke Pšašaŕ
more options

cor-el, 

Thank you for the help. I followed your instructions and it worked in Safe Mode. I went through my Add-ons and disabled them one at a time until I found the culprit.

Additional question: If I set up Sync and run it for my desktop and laptop, then turn my add-on back on, will it continue to interfere? Or only when it tries to re-sync? I'm asking because I love the add-on that causing the trouble and will have a hard time letting it go. Thanks again for the help. DB

darthburke
darthburke Pšašaŕ
more options

the-edmeister, I'm not sure. Where do I get my browser cookie info?

Wót darthburke změnjony

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which extension caused your problem?

Is this an extension that blocks content?

darthburke
darthburke Pšašaŕ
more options

It was Facebook Purity. It blocks ad's and let's you customize content content from FB so you can see only what you want.