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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

I forgot my master password. I used to link provided and it gives me the option to reset or cancel. I click reset and nothing happens. What now?

  • 2 wótegronje
  • 19 ma toś ten problem
  • 31 naglědow
  • Slědne wótegrono wót DawnC

DawnC
DawnC
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I forgot my master password. I used the address provided to reset it. It takes me to the page that warns me that all passwords will be forgotten and gives the option to RESET or CANCEL. I try choosing RESET and nothing happens. What do I do from here?

I forgot my master password. I used the address provided to reset it. It takes me to the page that warns me that all passwords will be forgotten and gives the option to RESET or CANCEL. I try choosing RESET and nothing happens. What do I do from here?

Wubrane rozwězanje

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named signons.sqlite (and if present any other text files starting with signons) & key3.db - they will be regenerated again the next time you launch the browser.

Toś to wótegrono w konteksće cytaś 👍 15

Wšykne wótegrona (2)

philipp
philipp
  • Moderator
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Wubrane rozwězanje

hello DawnC, what you could do in this case is to go manually remove the password files in your profile folder: go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete or rename the files named signons.sqlite (and if present any other text files starting with signons) & key3.db - they will be regenerated again the next time you launch the browser.

DawnC
DawnC Pšašaŕ
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Thank you! That worked.