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Latest Firefox for Windows 7 (64 bit) won't start with no error messages for one user.

  • 4 wótegrona
  • 7 ma toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót kwikcats

kwikcats
kwikcats
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Latest firefox will not start after installing. Removed old profile manually. Reinstalled. Still no start. This happens only with one user on Windows 7 desktop system. Used to work fine before latest update. Some Norton software displays message: Updater.exe is safe.

Latest firefox will not start after installing. Removed old profile manually. Reinstalled. Still no start. This happens only with one user on Windows 7 desktop system. Used to work fine before latest update. Some Norton software displays message: Updater.exe is safe.

Wšykne wótegrona (4)

Andrew
Andrew
  • Moderator
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Please try disabling your Firefox to see if it helps. Also try a reboot of your PC.

kwikcats
kwikcats Pšašaŕ
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I don't understand what you mean by 'disable' firefox. How would that help. Rebooting did not help.

Andrew
Andrew
  • Moderator
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Hello,

Thank you for responding back. I would be glad to assist you further with the issue you are having.

I am sorry, it should say "disable your firewall".

Sorry for the inconvenience.

Thank You!


Best Regards,

feer56

Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch

If any response posted resolves your issue, please mark it as your solution chosen.

kwikcats
kwikcats Pšašaŕ
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There are three users on this computer. The same Firefox starts with two of them but not the third. So, I do not think the Norton firewall, which is always on, is the issue.

A key clue is the fact that each time I try to start the problem Firefox, I get a message from Norton regarding the updater.exe file. I don't understand this. I'll try disabling Norton and see what happens.