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Firefox Hangs in Release 4 and Release 3.6.16

  • 2 wótegronje
  • 10 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót Jonathan Watt

RFR
RFR
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I downloaded and installed Release 4.0 to my Laptop running Windows Vista Home Premium Service Pack 2. Firefox 4 started and went into an unresponsive state with high cpu. Had to end Firefox 4 from the task manager. Read in the forum a point about McAfee Site Adviser causing a similar problem so I deinstalled that product but still had the problem. I was able to start Firefox in Safe mode so I suspected an Add-on. Downloaded and installed Firefox 3.6.16 and am having the same problem.

1) How do I display the installed Add-ons? In safe mode it states they are disabled, but does not list them. 2) How can I isolate the problem? Thanks in advance.

I downloaded and installed Release 4.0 to my Laptop running Windows Vista Home Premium Service Pack 2. Firefox 4 started and went into an unresponsive state with high cpu. Had to end Firefox 4 from the task manager. Read in the forum a point about McAfee Site Adviser causing a similar problem so I deinstalled that product but still had the problem. I was able to start Firefox in Safe mode so I suspected an Add-on. Downloaded and installed Firefox 3.6.16 and am having the same problem. 1) How do I display the installed Add-ons? In safe mode it states they are disabled, but does not list them. 2) How can I isolate the problem? Thanks in advance.

Wšykne wótegrona (2)

RFR
RFR Pšašaŕ
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The problem appears to be an extension that is looping. I as able to display the Add-ons from Tools just before the lock out occurred and disabled it. After restarting 3.6.16 the lockout disappeared.

Jonathan Watt
Jonathan Watt
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It's also possible to use Safe Mode to disable add-ons: https://support.mozilla.com/en-US/kb/Safe%20Mode