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When clicking to enlarge an item the browser comes up and it's blank and it does it when I try to get to your chat too.
This is the issue. I am on a website looking at item to buy and want to get a larger picture of it. The browser comes up but it's coming up blank. I can't get on the chat to ask you because the browser pops up blank. Please someone help me by answering my issue!!!
Wšykne wótegrona (4)
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
- Don't make any changes on the Safe mode start window.
See:
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
There are other things that need attention.
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
- Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers
Update the Java plugin to the latest version.
- http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
Browser is now working. It was a toolbar that I had that was the problem. I suppose windows 7 doesn't like yahoo toolbar even if I did. Anyway I am not sure if I downloaded the correct java that you told me to download. The one I download and installed was jre-6u22-windows-i586.exe. Can you verify if this is the correct one? Thanks for all your help with solving my problem.
Bonnie
Wót BonM68
Yes, Java 6 U22 is the current Java release.
- http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
what is this one Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers and where do I get that at? And why do I need 2 java plug ins?
Wót BonM68