Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox crashes when using direct links to open pdf files

  • 2 wótegronje
  • 8 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót Moses

AnonymousUser
AnonymousUser
more options

I've been trying to use links through steam & websites to read PDF documentation through Firefox (latest version) and every time the PDF opens, my Firefox crashes. I never had this issue before so I'm not sure what the cause can be, perhaps it's Firefox v3.6.3 causing it. I've tried support from other users posting this on forums and using Firefox support team suggestions while good ones, they all do not work. I am tempted at using Firefox v3.5.2 if I can't resolve this problem.


Crash ID(s)

http://crash-stats.mozilla.com/report/index/bp-b8946173-153c-427a-bab7-77e992100615

I've been trying to use links through steam & websites to read PDF documentation through Firefox (latest version) and every time the PDF opens, my Firefox crashes. I never had this issue before so I'm not sure what the cause can be, perhaps it's Firefox v3.6.3 causing it. I've tried support from other users posting this on forums and using Firefox support team suggestions while good ones, they all do not work. I am tempted at using Firefox v3.5.2 if I can't resolve this problem. == Crash ID(s) == http://crash-stats.mozilla.com/report/index/bp-b8946173-153c-427a-bab7-77e992100615

Wšykne wótegrona (2)

Moses
Moses
  • Moderator
more options

Your problem is caused by @AcroRd32.dll which is caused by an old version of Adobe Reader. Update this and you should be fine

Also there is a bug out for this so be careful

https://bugzilla.mozilla.org/show_bug.cgi?id=400326

AnonymousUser
AnonymousUser Pšašaŕ
more options

Thank you for your suggestion Moses. I uninstalled Adobe Reader and downloaded the newest version available, I then used the updated option to make sure it is up to date (v9.3.2).

I'm afraid to say when opening PDF through direct links, it still crashes my Firefox. I checked out the link in your message concerning this Adobe Reader bug that is causing Firefox to crash. So perhaps I may have to wait for a fix of some kind or wait to hear of another solution.

Thank you again for assistance.