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Saba Security Plugin - Stop working

  • 2 wótegronje
  • 0 ma toś ten problem
  • Slědne wótegrono wót James

michal.kasprzak
michal.kasprzak
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Good morning, Our company's firefox add-on(Saba Security Plugin) has stopped working, please let me know what happened.

When a new client (version 126) downloads the add-on, the following message is displayed: "The add-on downloaded from this site cannot be installed because it appears corrupt."

If you install an older version, it works without any problems, what is the reason?

I have already contacted you once at: product-help@firefox.com

And they told me to report at: https://support.mozilla.org/questions/new/desktop/form

Regards,

Good morning, Our company's firefox add-on(Saba Security Plugin) has stopped working, please let me know what happened. When a new client (version 126) downloads the add-on, the following message is displayed: "The add-on downloaded from this site cannot be installed because it appears corrupt." If you install an older version, it works without any problems, what is the reason? I have already contacted you once at: product-help@firefox.com And they told me to report at: https://support.mozilla.org/questions/new/desktop/form Regards,

Wšykne wótegrona (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Hi, I can't find this extension on AMO. Is it self-distributed? You have to re-sign it, because our certificates has been changed.

For developers of add-on versions self-distributed that were uploaded prior to April 5, 2019.

  • Action will be required as Mozilla is not able to automatically re-sign unlisted versions since the distribution is controlled by the developer and thus the AMO team cannot determine which version(s) to re-sign
  • Action required: To continue to distribute any self-hosted versions uploaded to AMO prior to Apr 5, 2019, developers will need to submit new versions to AMO.

Self-distributed add-on versions that are not re-submitted by Apr 15 will no longer be installable on any version of Firefox 127: Nightly (Apr 15), Beta (May 13) or Release (Jun 11). Add-ons installed prior to Firefox 127 will continue to work for now, but we ask that you encourage your users to upgrade to the new, re-signed version of your add-on once you have re-submitted it to AMO. Any previous versions that are no longer in use do not need to be re-submitted to AMO.

Wužytny?

James
James
  • Top 25 Contributor
  • Moderator
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michal.kasprzak said
Our company's firefox add-on(Saba Security Plugin) has stopped working, please let me know what happened. I have already contacted you once at: product-help@firefox.com

Perhaps you could ask about your Extension issues at https://discourse.mozilla.org/c/add-ons/35

Where did you find that email? as Mozilla does not provide one on one support by phone, chat or email, especially not for a free to download and use application. Mozilla does have a direct ticket system for their subscription based products though.

Wužytny?

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