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sandrawhitfield
sandrawhitfield
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I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Hi, just to clarify a couple things:

(1) After you added the new Gmail address to your Mozilla Account as a secondary address, did you get the message in your Comcast mailbox to approve the change? And that worked okay?

(2) After you added the new Gmail address to your Mozilla Account as a secondary address, did you switch it to primary? If not, please pause on that until the Gmail side is sorted out.

(3) What happens if you try to sign in to your Mozilla Account using your Comcast address?

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