Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Login problem to the The Guardian Newspaper site/ hangs after clicking "sign in"

  • 3 wótegrona
  • 0 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót zeroknight

more options

Yesterday I was unable to sign into The Guardian website (https://profile.theguardian.com/signin?INTCMP=DOTCOM_NEWHEADER_SIGNIN&ABCMP=ab-sign-in&componentEventParams=componentType%3Didentityauthentication%26componentId%3Dguardian_signin_header and https://profile.theguardian.com/signin? )

The problem is that after I click "Sign In", that little circling line becomes the Energizer Bunny, circling away and circling away, but not logging me in.

I have no problem logging in using those login pages on Edge, so confident of username/password combo

I have (repeatedly) turned off tracking protection, Adblock Plus & Privacy Badger for the site, cleared history (cookies and cache, as well as all), followed the complete set of instructions at https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords, and refreshed Firefox. Still the same problem.

HELP - I don't want to be forced to use Edge :)

Yesterday I was unable to sign into The Guardian website (https://profile.theguardian.com/signin?INTCMP=DOTCOM_NEWHEADER_SIGNIN&ABCMP=ab-sign-in&componentEventParams=componentType%3Didentityauthentication%26componentId%3Dguardian_signin_header and https://profile.theguardian.com/signin? ) The problem is that after I click "Sign In", that little circling line becomes the Energizer Bunny, circling away and circling away, but not logging me in. I have no problem logging in using those login pages on Edge, so confident of username/password combo I have (repeatedly) turned off tracking protection, Adblock Plus & Privacy Badger for the site, cleared history (cookies and cache, as well as all), followed the complete set of instructions at https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords, and refreshed Firefox. Still the same problem. HELP - I don't want to be forced to use Edge :)

Wšykne wótegrona (3)

more options

Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Does it still happen with Developer Edition? Make sure you stay signed out of your sync account when testing.

Wužytny?

more options

Afraid not. Changed settings as recommended, same response in developer edition, and (FWIW) in LibreWolf

Yesterday (1 May 23) login worked fine, that evening login failed.

Wužytny?

more options

Does it still happen with the ESR version (115)?

Wužytny?

Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.