Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox crashes

  • 3 wótegrona
  • 2 matej toś ten problem
  • 6 naglědow
  • Slědne wótegrono wót AlexsMaidana

AlexsMaidana
AlexsMaidana
more options

I can't start Firefox. Always I received the following message error:

"Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

When press button for restart, the pop up appear again.

I can't start Firefox. Always I received the following message error: "Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts." When press button for restart, the pop up appear again.

Wubrane rozwězanje

hi AlexsMaidana, thanks for providing a crash id. this crash is caused by the websense security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (3)

AlexsMaidana
AlexsMaidana Pšašaŕ
more options

AlexsMaidana said

I can't start Firefox. Always I received the following message error: "Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts." When press button for restart, the pop up appear again.

The Crash ID is: bp-4cb7daa9-0815-4f65-be84-9a2212170117

I don't know if it can be useful

philipp
philipp
  • Moderator
more options

Wubrane rozwězanje

hi AlexsMaidana, thanks for providing a crash id. this crash is caused by the websense security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

AlexsMaidana
AlexsMaidana Pšašaŕ
more options

Thanks Philipp! I installed Pre-8.1 version and my issue was solved! Thank you very much!