Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Sync not working after Windows 7 reinstall

  • 2 wótegronje
  • 2 matej toś ten problem
  • 10 naglědow
  • Slědne wótegrono wót utahguy

utahguy
utahguy
more options

Sync has been working great between my Windows 7 desktop and 8.1 tablet. The PC got a clean install of Windows this weekend and now Sync isn't working. I'm not getting my bookmarks/history/etc on the desktop.

- Both versions of Firefox are up to date (40.0.2) - I've read the troubleshooting and setup FAQs - I'm able to sign into Sync on both computers - When signing in, I get a popup telling me Sync will start momentarily, and a notification email. Nothing happens tho.

I suspect the problem is related to this "new" version of Sync. I have attempted to follow the "Update to the new version of Sync" FAQ, I have unlinked both devices, I have verified both are on the latest version of Firefox, but the next step is to create a new Sync account and it won't let me do that, I plug in my email and get "account already exists". What am I missing?

Sync has been working great between my Windows 7 desktop and 8.1 tablet. The PC got a clean install of Windows this weekend and now Sync isn't working. I'm not getting my bookmarks/history/etc on the desktop. - Both versions of Firefox are up to date (40.0.2) - I've read the troubleshooting and setup FAQs - I'm able to sign into Sync on both computers - When signing in, I get a popup telling me Sync will start momentarily, and a notification email. Nothing happens tho. I suspect the problem is related to this "new" version of Sync. I have attempted to follow the "Update to the new version of Sync" FAQ, I have unlinked both devices, I have verified both are on the latest version of Firefox, but the next step is to create a new Sync account and it won't let me do that, I plug in my email and get "account already exists". What am I missing?

Wubrane rozwězanje

Did the new profile created from the clean Windows install merge with the other devices? Check the other device to see if it still has the profile data.

Did you change the password? This would stop any previous data from syncing that was not local.

If you go down that troubleshooting path, the account needs to be deleted first. However to prevent data loss you can click delete account from accounts.firefox.com then re-sign up.

Toś to wótegrono w konteksće cytaś 👍 2

Wšykne wótegrona (2)

guigs
guigs
more options

Wubrane rozwězanje

Did the new profile created from the clean Windows install merge with the other devices? Check the other device to see if it still has the profile data.

Did you change the password? This would stop any previous data from syncing that was not local.

If you go down that troubleshooting path, the account needs to be deleted first. However to prevent data loss you can click delete account from accounts.firefox.com then re-sign up.

utahguy
utahguy Pšašaŕ
more options

Delete account, that's what I was missing. I don't know if the FAQ is unclear or I'm dumb, but everything appears to be working now. Thanks!