Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Missing folders

  • 3 Antworten
  • 0 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Deb Skinner

more options

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD)

I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing.

How can I restore these folders? Hopefully that's possible! Thanks

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD) I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing. How can I restore these folders? Hopefully that's possible! Thanks

Alle Antworten (3)

more options

I then accessed another PC (laptop) where I also have TB loaded, with same folders (although more out of date) & discovered that not only were all my folders missing there, but most of my email addressses too.

I've been using TB for years & this is the first time that I've had a problem like this.

Compunded by the fact that I've just discovered that my profile wasn't included in my back up selection, so if I can't get the folders back, I've lost that information for ever

Thanks

Hilfreich?

more options

Probably not. for IMAP accounts data is largely a cache then is syncronised to the server, so anything that interrupts the connection can leave the appearance of data loss.

I suggest you try rebooting your computer without your antivirus scanning encrypted connections or email and see if you still even have problem.

Hilfreich?

more options

Thanks It's all most bizarre. Never had anything like this before & co-incidentally, have just installed the K-9 mail app on my phone.

I thought that once the emails were in a subfolder of local folders, i.e. not in the inbox, they were then stored locally, not via the IMAP server

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.