trying to open a link google sent me in regards to deceased fathers email content followed instructions can not get it to work> been to a computer store for help and they can not get it either> ear Jasmine Tietz: We have completed our investigation and have sent you an email containing a link to a secure portal to electronically download the requested email content available in the Gmail account, INTOTHEFUTURES0957@GMAIL.COM. In order to open the email content (the file that ends in “.mbox”), use any program capable of reading .mbox format files. One such program is Mozilla Thunderbird. To use Thunderbird, please follow the instructions listed below: 1. Visit Mozilla.org and download the program Thunderbird 2. Follow the instructions and install Thunderbird on your computer. Close Thunderbird after you have completed installation. 3. Open the following path/folder on your computer: 4. On Windows XP/2000, the path is C:\Documents and Settings\[User Name]\Application Data\ Thunderbird\Profiles\xxxxxxxx.default\ 5. On Windows 95/98/Me, the path is usually C:\WINDOWS\Application Data\Thunderbird\Profiles\ xxxxxxxx.default\ 6. On Windows 7, the path is C:\Users\[user name]\AppData\Roaming\Thunderbird\Profiles\ xxxxxxxx.default\ 7. On Mac OS X, the path is /Users/[User Name]/Library/Thunderbird/Profiles/xxxxxxxxx.default 8. Look for the “Mail” folder and then the folder named “Local Folders.” 9. Copy and paste the “.mbox” file into “Local Folders.” 10. Open Thunderbird. When you open Thunderbird you'll see the mbox file under “Local Folders.” Google cannot provide further technical support. If you are in need of further assistance please visit the website listed below or contact an IT professional. For further information please visit http://support.mozillamessaging.com/en-US/home We thank you for your understanding and cooperation during this proces