Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Don't know where to ask this, firefox account deleted?

  • 4 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Jhon599

more options

Why can't I log into my old firefox account from 2013? My account was considered a "Theme Artist" and I only ever uploaded one theme. But it says the email doesn't exist when I try to recover the password through the email. Yes it is 100% the correct email, I've only EVER had two emails, I'm certain it was this one and I even have old emails from mozilla themselves talking about my account. As you can see in the screenshot though it says it's from "nobody@mozilla", but it definitely wasn't a phishing email so a lot internally has probably changed within mozilla since 2015. But, how do I talk to an actual developer to recover my account as obviously you guys wouldn't be able to help with this. I know it was a long time ago and a lot has probably changed internally with mozilla but I would like access to my account back.

Oh, and yes my artwork Theme is still uploaded to the addons website: https://addons.mozilla.org/en-US/firefox/user/7768082/

Hope someone can help.

Why can't I log into my old firefox account from 2013? My account was considered a "Theme Artist" and I only ever uploaded one theme. But it says the email doesn't exist when I try to recover the password through the email. Yes it is 100% the correct email, I've only EVER had two emails, I'm certain it was this one and I even have old emails from mozilla themselves talking about my account. As you can see in the screenshot though it says it's from "nobody@mozilla", but it definitely wasn't a phishing email so a lot internally has probably changed within mozilla since 2015. But, how do I talk to an actual developer to recover my account as obviously you guys wouldn't be able to help with this. I know it was a long time ago and a lot has probably changed internally with mozilla but I would like access to my account back. Oh, and yes my artwork Theme is still uploaded to the addons website: https://addons.mozilla.org/en-US/firefox/user/7768082/ Hope someone can help.
Angefügte Screenshots

Ausgewählte Lösung

If I remember correctly, the addons.mozilla.org (AMO) website hasn't always been integrated with the Firefox Account system. You likely didn't have a Firefox Account if you were using the system way back in 2013. You may have to create a Firefox account using the email address that you registered to AMO with and then login.

Hope this helps.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (4)

more options

Ausgewählte Lösung

If I remember correctly, the addons.mozilla.org (AMO) website hasn't always been integrated with the Firefox Account system. You likely didn't have a Firefox Account if you were using the system way back in 2013. You may have to create a Firefox account using the email address that you registered to AMO with and then login.

Hope this helps.

more options

Geändert am von cor-el

more options

Thank you so much for the help guys. Problem solved.

more options

dkf157 said

Thank you so much for the help guys. Problem solved.

Geändert am von Jhon599