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Sending of password for user pxxxxxxxxxxxx@insight.rr.com did not succeed. Mail server mail.twc.com responded: invalid user name or password.
When I click Get Messages, I get a popup: "Sending of password for user myname@insight.rr.com did not succeed. Mail server mail.twc.com responded: invalid user name or password." I went into tools>options>saved password>pop-server and changed the password. I went back and clicked Get Messages and responded my pasting the password and checking use password manager to manage this password. Same result.
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Alle Antworten (15)
What are your incoming server settings? They should be: mail.twc.com on port 993 for IMAP accounts or 995 for POP accounts, connection security = none, authentication = password, transmitted insecurely, user name = full email address.
You can't change the password in Options unless you have first changed it on the TWC website; TB just applies whatever password you have set with the mail provider.
My settings are port 110. That was recommended in response to a previous question (here). I tried it with 995 and...
It said it was connecting to the server, then for 10 minutes...nothing. No messages were read (I had sent a test message after changing to 995.)
I changed it back to 110 and it works OK (as far as getting
messages.)
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Now when I get messages, I get "Sending of password for user xxxx@insight.rr.com did not succeed. Mail server mail.twc.com responded: invalid user name or password."
You should post your incoming server settings here, or Help/Troubleshooting Information, click 'Copy text to clipboard' and paste (Ctrl+V) it in a reply, omitting all the font and printer info.
Check that the password you're using in TB is the same one that works when you access the account via webmail.
TROUBLESHOOTING INFORMATION
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Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.twc.com:110, plain, passwordCleartext OUTGOING: , smtp-server.insight.rr.com:25, plain, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, , (pop3) mail.twc.com:110, plain, passwordCleartext OUTGOING: , smtp-server.insight.rr.com:25, plain, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-38b27962-ec29-49c9-8169-f38a10171014 (10/14/2017) https://crash-stats.mozilla.com/report/index/bp-e9490694-2a4e-47c0-a32a-f806d2160611 (6/11/2016) https://crash-stats.mozilla.com/report/index/bp-4720d4ef-95cf-45cf-8a89-bbde52150921 (9/21/2015) https://crash-stats.mozilla.com/report/index/bp-4daa1b71-495f-4d30-970a-dbf7e2150921 (9/21/2015) https://crash-stats.mozilla.com/report/index/bp-f54f9ce8-f0d8-42b3-bed1-8ee922140219 (2/19/2014)
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Expected minimum version Version in use
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Open Tools/Account Settings, select Outgoing Server (SMTP) at the bottom of the left pane, select the server for TWC, Edit..., and change the server name to mail.twc.com, the port to 587, the connection security to none, the authentication to password, transmitted insecurely, and the user name to your full email address. This should work as long as you're connected to the TWC network.
They also recommend you change the incoming POP port to 995.
They now are saying that they do not support TB! Furthermore, they know that no other cable provider supports TB or any 3rd party email client. They say I need to re-configure TB.
So, please walk m through the steps I need to take to re-configure TB.
Thanks. Phil Richcreek
Of course, that is what many ISPs say, and it really doesn't matter as long as they support IMAP, POP and SMTP access - which TWC apparently still does.
I have given instructions for configuring TB in my previous post. Even if you can get it working, the fact they don't support secure connections, which makes their service practically useless for mobile devices, is reason enough to consider moving to one of the many mail providers that offer free, secure and reliable service.
My list of saved logon does not show the twc.mail.com. How do I add it to that list? Thanks. Phil
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I'd delete all of those obsolete logins now.
You don't add logins to that box. Thunderbird does that.
When you are prompted for a password, the dialogue has a checkbox which tells Thunderbird to remember your password. Have you ticked this?
"When you are prompted for a password,"
The instructions said to change "server settings" in TB, including smtp. I decided to change the smtp first, because it would be simpler. However, I was never promped for a password, even after removing all the smtp.insight entries in saved passwords.
I sent a test message to myself and to another account, It was received on the other account and also in TWC Webmail. I can't say whether it was received in philrichcreek, because I'm unable to view any new messages there! It seems clear that TWC is keeping track of logins "on its own", independent of TB configuration.
I'll give the POP server settings a try. Thanks. Phil Richcreek.
Here's an update on the status of this matter.
- I've changed the pop-server back to 110.
- I'm able to go into philxxx@insight.rr.com with no
prompt or error message.
- Get Messages now works. That is, I see new messages.
- Write (Send a message) now works. No prompt or error
message.
In other words, this look great. However...
Here's what's puzzling.
A second account cellxxx@insight.rr.com can send. No prompt or error message (that's normal.) However, when I do Get Message, I get "Error with account cellxxx@insight.rr.com" "Sending of password for cellxxx did not succeed. Mail server mail.twc.com responded: invalid user name or password."
It makes me wonder if TWC is restricting the account to one email address?
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Your earlier picture shows that the incoming password for the cellist account is 4JN.... but the password for the outgoing cellist smtp server is 3JN....
Since you say you can send from this account but not receive, right-click the password in Saved Logins for the incoming cellist account, Edit Password, and change the 4 to a 3.
Changing password for cellist from 4jn to 3jn did not change anything. Still getting login failed message.
I feel that we've done everything TWC asked us to do--reconfigure TB settings. I will report back to them that the changes corrected the problem for only one email address. I will ask them whether my "limit to 1 email address per account" theory explains why reconfigure TB didn't fix the other account.
Thanks. Phil.
TWC support says that the problem is with TB. I have two TB account on this computer. Philxxx@insight.rr.com and Cellxxx@insight.rr.com. Philxxx is working fine with TWC. Cellxxx is not working--meaning that Cellxxx cannot see new emails. All new messages can be seen in TWC Webmail. And all the TB settings are the same on the two account (except passwords, of course.) Their conclusion is that since TWC Webmail can see all the messages, it must be a TB problem. Very strange logic.
The last agent I talked to said I just need to be patient. CellXXX will eventually work. He can't say when it will work but I just need to be patient.
For the record, the ticket number for all this is 7367241.
Thanks to Zenos and sfhowes for their help. Phil.