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Firefox 45.0.1 keeps crashing when I click on links

  • 2 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von cor-el

pjsagebiel
pjsagebiel
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My latest version of Firefox (45.0.1) keeps crashing. It seems that it crashes mostly when I am clicking on a link in my email. This happens at least 2 times a day. I have checked that I have the most current version of Firefox and that all my plug-ins are up-to-date, as well as my version of Win10. I send all the crash reports. Does anyone else have this problem and have any suggestions for resolving it?

My latest version of Firefox (45.0.1) keeps crashing. It seems that it crashes mostly when I am clicking on a link in my email. This happens at least 2 times a day. I have checked that I have the most current version of Firefox and that all my plug-ins are up-to-date, as well as my version of Win10. I send all the crash reports. Does anyone else have this problem and have any suggestions for resolving it?

Alle Antworten (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sorry to hear about the crashes and thank you for submitting reports. You can share them with forum volunteers to see whether they point to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get the crash report IDs from the about:crashes page, and then post some of the recent ones here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: