Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

recover password

  • 1 Antwort
  • 1 hat dieses Problem
  • 8 Aufrufe
  • Letzte Antwort von Zenos

more options

We have acquired a new computer and are locked out of our email account because its asking for a password. We have never used a password before and don't know what it is. How do we find out what it is so we can get to our email?

We have acquired a new computer and are locked out of our email account because its asking for a password. We have never used a password before and don't know what it is. How do we find out what it is so we can get to our email?

Alle Antworten (1)

more options

What does it say, exactly?

In the context of email, there are two candidates. Your email account will most definitely have a password. You must work with your email provider to reset or change it.

Thunderbird can, optionally, store account passwords and secure them with a Master Password.

The wording of the password prompt will tell us which of these two it is asking for.

A further possibility is that your operating system is asking for a password.