Thunderbird Community Forum

not able to send or receive emails. it does not recognize my passwords, nor do I have a primary password that I know of, so I'm not able to get in and change the password

I have been locked ot of TBird (due to a lost Primary Password) for so long that most of the stored passwords are no longer relevant. I need to start over with a new copy of TBird on my PC - can anyone please give me detailed instructions?

I'm aware this has been discussed and fixes suggested, but they don't work for me so...

1. What is the difference between normal startup and troubleshoot mode? I've already turned off any extensions I can find in both Thunderbird and Firefox, but there must be something else affected.

2. What is the connection between Thunderbird and Firefox? When I choose one of the debug options in Thunderbird I get connected to debugging in Firefox, not Thunderbird (bad link?).

Thank you in advance for your response to these questions. I'm hoping to be able to troubleshoot on my own since previous solutions don't appear to apply.

I don't want any passwords in order to access emails. There are no saved passwords or primary passwords in my settings, but I am still asked to enter one to access emails. How do I completely rid myself of ALL passwords?

I can't get thunderbird to work. Even tho I am putting in the right password, it keeps telling me that it is not right and that I have "imap" problems. I'm not sure what this means nor what to do about it? Please help. Dave [removed phone# from support forum]

In Account Settings>Copies & Folders>Message Archives, I changed the first setting from "Other" to "Archives" folder. The reason for the change is that under "Other" when I send an email, not only is a copy saved in my sent folder but a bold copy is in my trash.

My problem is when I next bootup the computer, the setting reverts to "Other".

How can I make the setting change stick. Changes made in other areas do hold.

I had a crash in Kubuntu 22.04 with Thunderbird (up to date 115, German language). I set a Master password for Thunderbird. I installed then Kubuntu and Thunderbird again and Thunderbird without Master Password. I have a backup of the private email key (*-secret.asc exported from Thunderbird!), but it is not possible to import the private key. All I get is „Failure File can not be imported“. What is the problem and how to solve it? I did new installations (without master password) before and it worked. It’s a really big big problem for the email system if the (Backup) keys can not be imported after crashes or new installation of the system.

Hi There,

              I have been using this email under enquiries@chrystalsshortbread for many years and have not had any issues. When I go into my email all the emails are there however it is not downloading any new ones or letting me send any. A warning has come up saying that my password has failed. I have had the same password for years with out an issue. I'm prompted to enter the password but it is rejected and then it prompts me to enter a new one but it doesn't Like that either. 

Please help!

                            Kind Regards Rory Mackinlay.

Trying to forward an e-mail from the UK National Health Service results in message:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Message detected as spam. [1709223430-338018].. Please check the message and try again.

How do I overcome what is obviously incorrect feedback? My TB mail client and server did not detect anything during receipt. There do not appear to be any client-based TB detection tools where I can identify suspect content or the particular server.

I have a domain of my business name thus the mails sent to me are arriving to the hosting company of my domain. However since the space they give is limited to 100MB I divert the emails to my gmail account (xxx@gmail.com). it was ok for years however recently gmail added SPF and DKIM protocols which my host doesn't have resulting that senders who send me an email to my domain email receive error messages from gmail. How do I continue to keep my business email and at the same time use gmail ?

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my phone to get a code. I am only in your site as I kept clicking the screen several times and you popped up. Forgot my original password. I am getting your messages on Spectrum Webmail. At the end of January I could not sent out an email; then could not receive an email. Was working fine up to then. Do not know what happened. Just want to get back on Thunderbird as I have important folders and my contacts.

WTF did you guys do? I updated today, and now it's asking for passwords continually, and it's not even showing all the emails. I've entered passwords for each account 3 times already and it won't stop asking.

How do I get the previous version back?

Tools> settings>Privacy & security , The panel for stored passwords is BLANK. I can't sign on to get email

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