Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

After updates, my zotero has gone. Urgently need it back - what do I do?

  • 5 svar
  • 12 har dette problem
  • 10 visninger
  • Seneste svar af kfbris2

emamilligan
emamilligan
more options

How do I restore zotero and all my information in zotero?

How do I restore zotero and all my information in zotero?

Valgt løsning

Is the Zotero add-on enabled in Firefox?

If not, is the Zotero 4.0.3 version Firefox add-on installed?
The Zotero version available from the Addons Mozilla dot Org (AMO) website isn't the latest - https://addons.mozilla.org/en-US/firefox/addon/zotero/ - so it may not update automatically.

Get it here:
http://www.zotero.org/download/

Læs dette svar i sammenhæng 👍 4

Alle svar (5)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox 12.0, which you posted here with, is 5 versions behind the current Firefox 17.0.1 version.

Zotero support is over here - http://www.zotero.org/support/start

The Zotero support forum is here - http://forums.zotero.org/categories/

kfbris2
kfbris2
more options

The Zotero support site will only tell you that it is a Firefox problem. They send you here. I agree that it is a Firefox problem. It is Firefox that is deleting Zotero. I had weeks of research material saved in Zotero for a college paper that is due in two days. This is devastating!

kfbris2
kfbris2
more options

BTW I have the newest version of Firefox and this problem just happened.

the-edmeister
the-edmeister
  • Moderator
more options

Valgt løsning

Is the Zotero add-on enabled in Firefox?

If not, is the Zotero 4.0.3 version Firefox add-on installed?
The Zotero version available from the Addons Mozilla dot Org (AMO) website isn't the latest - https://addons.mozilla.org/en-US/firefox/addon/zotero/ - so it may not update automatically.

Get it here:
http://www.zotero.org/download/

kfbris2
kfbris2
more options

Thanks. Downloaded it. Now I have my fingers crossed.