Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox closes in regular and safe mode on startup AND does not submit a crash report.

  • 1 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af cor-el

sirdramaticus
sirdramaticus
more options

Here's what I know. Every time I open Windows (looks like Windows 7 SP, 64 bit) and open Firefox (15.0.1), my browser closes within a few seconds. Sometimes, it seems this is precipitated by navigating to a new page, but I can't say that for sure. After closing, I can re-open it and run it just fine. However, as it does this every time on the first load, it is really annoying.

I have tried putting it in safe mode, but that makes no difference. I have scanned for viruses and malware. After removing the 1 thing I found, I still continue to have this problem. There are no crash reports submitted when this happens. Thoughts?

Here's what I know. Every time I open Windows (looks like Windows 7 SP, 64 bit) and open Firefox (15.0.1), my browser closes within a few seconds. Sometimes, it seems this is precipitated by navigating to a new page, but I can't say that for sure. After closing, I can re-open it and run it just fine. However, as it does this every time on the first load, it is really annoying. I have tried putting it in safe mode, but that makes no difference. I have scanned for viruses and malware. After removing the 1 thing I found, I still continue to have this problem. There are no crash reports submitted when this happens. Thoughts?

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.