Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I reset password and I cannot log in. What gives?

  • 1 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af cor-el

more options

I reset my password and I cannot log in. I closed FF out and reopened and it still doesn't work. I registered with another email account because obviously it won't take my 1st email choice. So how do you change the password and then log in? Joanne

I reset my password and I cannot log in. I closed FF out and reopened and it still doesn't work. I registered with another email account because obviously it won't take my 1st email choice. So how do you change the password and then log in? Joanne

Alle svar (1)

more options

See:


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"