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Firefox won't update stating another firefox program is running and that I need to close it first. What could it be?

  • 4 svar
  • 170 har dette problem
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  • Seneste svar af Coyote

not2onry
not2onry
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Firefox is trying to update and after I click ok a window shortly appears that states: That there is another Firefox program running and that I need to close it first. Well this is the only firefox program I have..so what could be my problem to get updates?

Firefox is trying to update and after I click ok a window shortly appears that states: That there is another Firefox program running and that I need to close it first. Well this is the only firefox program I have..so what could be my problem to get updates?

Alle svar (4)

the-edmeister
the-edmeister
  • Moderator
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Check the Windows Task Manager > Processes tab for firefox.exe and End Process if you see one.

https://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit

not2onry
not2onry Spørgsmålsstiller
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Tried, I still get this message: The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates

Download a fresh copy of Firefox ( http://www.mozilla.com/firefox/all.html ) and do a reinstall of Firefox over the top of the current version. If that still causes the same problem then do a clean reinstall.

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Coyote
Coyote
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If this occurrence is happening to those who are running windows 7, go to the install directory usually C:\Program Files\Mozilla Firefox\firefox.exe right click the firefox icon and select run as administrator and your update will install and all will be normal again.